Sales Support Associate

Benefits Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes : Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short Term and Long Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health / Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available Why Join Altec? Are you a highly motivated individual with a passion for people and results? In addition to ordering new equipment, pricing calculation, and invoicing, the successful candidate will work as a liaison between our direct sales force, customers, and vendors to oversee an excellent experience from conception to delivery. Global Rental, an Altec subsidiary, offers rental equipment, units for sale, and access to our “Storm Fleet,” providing equipment when our customers need it most. We offer a comprehensive line of equipment for the municipal, tree care, contractor, lights and signs, telecommunications and electric utility industries. This active fleet is consistently updated with the latest aerial devices, digger derricks, cranes and other specialty equipment for customers to rent. EDUCATION, EXPERIENCE, AND SKILLS REQUIRED Bachelor’s Degree required PC skills using Microsoft Office including Excel, Word Excellent written and verbal communication skills Analyze problems & develop solution Independently manage their time and tasks Available for overnight travel more than 5% of the time WHY ALTEC? Be part of a fun, collaborative team that understands the value of its team members, strives to make a lasting impact, and believes in and upholds the company values. Settle in with an Original Equipment Manufacturer in an Essential Industry (supporting Utilities, Tree Care, & Telecom) Join an industry leader. Altec’s primary products – Made in America – can be found in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of field service technicians. Share your passion within a like-minded, collaborative team environment Maintain career focus, with growth & development encouraged within Altec Competitive Compensation that rewards performance Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation Values that include Enjoyment of Work and Family MAJOR RESPONSIBILITIES Develop and maintain knowledge of products, customers, administrative and production processes Serve customers by providing quotes / pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues. Working with Vendors to communicate customer needs and resolve build issues Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the Global Rental standards for format and content Build product knowledge in order to identify and understand how product components work Learn to efficiently capture & communicate customer requirements Process orders per the Global Rental procedures in a complete and accurate manner while meeting pre-established time parameters Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin Learn to deal with operational issues such as chassis delivery schedules, order revisions, Vendor Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives Learn to review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders Interact directly with customers and Vendors in a professional manner; Occasionally entertain customer visits and ensure customers leave knowing that Global Rental provided a hospitable visit, and our relationship was furthered as a result Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document) Attend classroom and online training sessions to enhance skills and build knowledge All other duties as assigned Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values : Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork EEO Statement Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.