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IT Helpdesk Support (On-Site)
IT Helpdesk Support (On-Site)Wilshire Law Firm • Los Angeles, California, USA
IT Helpdesk Support (On-Site)

IT Helpdesk Support (On-Site)

Wilshire Law Firm • Los Angeles, California, USA
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IT Helpdesk Support - Tier I (On-Site)

Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values : Excellence Teamwork and Integrity.

The Opportunity

This award-winning rapidly growing law firm is seeking an enthusiastic highly motivated and driven Help Desk Specialist to support our IT Department. This role offers hands-on experience in a fast-paced professional services environment and the opportunity to grow within a collaborative IT team.

Accountable for

  • Monitor and promptly respond to incoming IT support tickets
  • Provide day-to-day technical support for computer systems and infrastructure
  • Support PCs printers and related hardware (monitors keyboards mice hard drives etc.)
  • Set up and configure desktops laptops monitors and peripheral equipment for new and existing users
  • Assist with user onboarding and offboarding including system access and equipment setup
  • Install configure and upgrade PC software as needed
  • Maintain accurate inventory of IT equipment software and user licenses
  • Collaborate with IT team members to troubleshoot issues and implement effective solutions
  • Ensure systems remain operational and provide support during system outages

Qualifications

  • 1-5 years experience inIT Helpdesk Support or a similar role
  • Bachelors degree in IT Computer Science or a related field
  • Ability to perform effectively in a fast-paced high-pressure environment
  • Strong attention to detail and organizational skills
  • Team-oriented mindset with a positive professional attitude
  • Eagerness to learn while also able to work independently when needed
  • Ability to work on-site Monday through Friday in DTLA

    • Compensation

  • $25- $40 / hour depending on experience

    • Benefits

  • Paid time off and paid holidays
  • Opportunities for growth and advancement
  • Team outings and sponsored events
  • Employee referral bonus programs
  • Firm-paid Medical HMO with affordable upgrades
  • Firm-paid Life and AD&D insurance
  • Low-cost Dental and Vision plans
  • 401k
  • FSA (Flexible Spending Account)
  • EAP (Employee Assistance Program)
  • Pet Insurance

    • Strive for Excellence. Fight for Justice. Foster Unity.

    Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

    Join Wilshire Law Firm

    Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance

    Key Skills

    Baan,English Language,Ideas,Access,Games,Application Management

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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