Bilingual Front Desk Receptionist

Bilingual Front Desk Receptionist-36665University Staff

Description

University of Colorado Anschutz Medical Campus

Department: College of Nursing

Job Title: Bilingual Front Desk Receptionist

Position Location: Sheridan Health Services

Position #: 00002988 - Requisition #:

Job Summary:

Job Summary:

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language.Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment.Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach, where nursing students provide community outreach, health education, and home visitation services.

For more information, please visit our website at:

Key Responsibilities:

Front Desk Operations (60%):

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

Administrative Support (20%):

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
• Process billing, payments, and logging copays using appropriate EHR software.

General Duties (20%):

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Work Location:

Onsite – this role is expected to work onsite and is located in Denver, CO.

Why Join Us