Account Manager - Montgomery, AL

Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

The client for this role is based in Montgomery, AL. This is an onsite position requiring 4 days in the office each week, with 1 day of remote work.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
• Collaborate with account executive to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, product introduction and issue resolution
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion
• Support client business and assist with the development of client presentations and the facilitation of client visits and health fairs
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Responsible for the management of claim related research and relationship management between Plan, Prime, members, pharmacies, providers and vendors.
• Other duties as assigned

Minimum Qualifications

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 2 years of Client Service/Account Management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
• Ability to work effectively in a matrixed team environment

Preferred Qualifications

• Healthcare or PBM industry experience
• Prior pharmacy technician experience and/or CPhT certification

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.

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Positions will be posted for a minimum of five consecutive workdays.