Customer Service Project Manager

Customer Service Project Manager

The Customer Service Project Manager will coordinate and guide residential and light commercial painting jobs through the execution stages and serve as the focal point for communication among the various involved parties. He or she will service all prospective customers with the objective of meeting their painting needs and building customers for life. Ensure that our customers' needs and expectations are clearly communicated and accurately documented on a written proposal and change orders. Develop a close working relationship with the Owner, Estimators and the painting crews to ensure all expectations set forth on the written proposal are met. Our values are focused on delivering the best painting service in the industry.

Quality: Clean, On Time, On Budget. Affordability: Painting professionalism for sensible living. Expertise: Most knowledgeable painting professionals in the industry. Integrity: We deliver what we promise and guarantee our work.

Nationally recognized. Locally owned. Veteran owned.

Responsibilities will include, but are not limited to:

• Ensure assigned project(s) are kept on schedule and within budget while meeting clients' needs and delivering a quality project
• Plan, schedule and coordinate painting projects from "estimated" to "completed".
• Generate schedules and plans of operation for painting projects in close consultation with homeowners, architects, contractors, remodelers, renovators, and other stakeholders
• Schedule and award subcontracts, purchase orders and change orders as needed
• Manage painting subcontractor crews and keep proper ratios of crews to estimators to maintain proper flow of work
• Identify potential issues and ensure timely decisions are made.
• Coordinating other trades such as drywall repair, carpentry, plaster & stucco repair, etc.
• Lead safety meetings and document as necessary
• Ensure proper document control and record keeping
• Ensure accuracy in estimates and job costing and facilitate weekly owner payroll reports
• Communicate the scheduling preferences and needs of the customer to the Owner by making notes in CORE and/or scheduling the job through the Company Calendar.
• Guide project to completion to ensure proper close-out.

Qualifications:

• Ability to manage, hire and coordinate subcontractors.
• Ability to establish and maintain effective working relationships with employees, managers, subcontractors and clients.
• Ability to learn and work independently in a fast-paced environment. Self-motivated.
• Superb time management, prioritization and organizational skills.
• Detail oriented, dependable, and reliable.
• Excellent communication skills, both written and verbal.
• Excellent analytical and problem solving skills.
• Proficiency in use of a personal computer and software programs such as MS Excel, MS Word, Google Mail/Calendar/and Drive.
• Minimum of 2 years (5 years preferred) of successful project management experience desired. Demonstrated work history of safely executing projects on time, within budget, and in accordance with quality standards.
• Budget control and job cost forecasting experience and skills.
• Experience in residential repainting. Additional experience with other project types, such as medical office building, schools, office, public sector and related facilities a plus but not required.
• Experience in and ability to prepare conceptual estimates, project estimates, and assist in the preparation of proposals.
• Diverse expertise with a variety of building types. Prior experience with residential and light commercial construction a plus.

Other Qualifications:

1. A background showing alignment to the company's culture and Code of Values.
2. Receptive to general direction. Set priorities and define methods for accomplishing assigned work. Work is generally varied. Perform considerable coordination and follow through.
3. Is willing and able to follow systems. Able to accept and respond to suggestions and constructive criticisms in an amicable manner.
4. Operate a variety of office equipment, such as a personal computer, printer and other peripheral computer related equipment, facsimile, mobile phone and calculator.
5. Operate a variety of software programs as listed above.
6. Demeanor that is friendly and cooperative while maintaining adherence to Five Star Painting policies and procedures.
7. Must present the values and ideals of Five Star Painting in appearance and action. Maintain a proper appearance as required by Five Star Painting when interacting with customers or when representing the company. Maintain your vehicle in a professional manner as required.
8. Energetic self-starter with the ability to multi task, possessing a "get it done" attitude.
9. Perform other duties as required to ensure the success of Five Star Painting. These duties may include assignments in other job classifications.

Compensation: $40,000.00 - $75,000.00 per year

Behind every excellent paint job, are the people who get to know the homeowner, help craft the design, improve the look and feel and even keep the project moving along. At Five Star Painting, we're looking for more people who can do that. With flexible hours, it doesn't matter if you're the stay-at-home type, or the 80-hour workweek type, there's a place for you in an independently owned and operated Five Star Painting franchise. Apply today.