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Regional Performance Manager Security Operations Center (SOC)
Regional Performance Manager Security Operations Center (SOC)Metro One Loss Prevention Services Group • Plano, TX, United States
Regional Performance Manager Security Operations Center (SOC)

Regional Performance Manager Security Operations Center (SOC)

Metro One Loss Prevention Services Group • Plano, TX, United States
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  • [job_card.full_time]
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Job Description

Performance Manager

Do you have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you’ve been looking for!

About Us : At M1 Global , we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients, and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!

What We Offer :

  • Weekly Pay – Your hard work is rewarded fast.
  • Competitive Benefits – Health, dental, vision, and more.
  • Flexible Schedules – Work-life balance matters.
  • 401(k) Program – Invest in your future.
  • Easy Online Application Process – Get started in minutes!

Performance Manager Summary :

The Performance Manager will ensure all scheduled shifts are filled with qualified, loss prevention officers. This position will interface with Senior Management, Recruiter(s), Scheduling Staff. The Performance Manager will also ensure that qualified candidates are continuously sourced and interviewed, creating a pipeline of qualified staff for assignment.

Performance Manager Responsibilities :

  • Manage scheduling roll call, and on call officers for assigned clients.
  • Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
  • Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
  • Maintain adequate staffing levels.
  • Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
  • Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call / no show occasions.
  • Issue written documentation to staff when warranted and maintain liaison with Human Resources.
  • Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
  • Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
  • Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
  • Implement measures to reduce turnover.
  • Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
  • Provide immediate response to payroll discrepancies filed by officers.
  • Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
  • Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
  • Utilize Guard-Tour Application for documenting field visits.
  • Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
  • Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

    • Qualifications and Requirements :

  • 2-3 years of recruitment and management experience
  • Requires local travel
  • Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

    • Why M1 Global ?

    If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — M1 Global is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.

    Grow your career. Strengthen your skills. Make a difference.

    M1 Global is an Equal Opportunity Employer.

    Requirements

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    Regional Performance Manager Security Operations Center SOC • Plano, TX, United States

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