Spa Receptionist

Spa Receptionist

The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities :

• Welcome guests warmly, providing an attentive and polished greeting upon arrival.
• Escort or direct guests through their spa journey, ensuring comfort and clarity.
• Anticipate guest needs and respond promptly to requests, preferences, and concerns.
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
• Maintain a calm, luxurious atmosphere in the reception and retail areas.
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
• Optimize the schedule to maximize therapist productivity and guest satisfaction.
• Handle guest check-ins and check-outs efficiently, including payment processing and charges.
• Answer emails, calls, and inquiries promptly and professionally.
• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
• Ensure retail displays are immaculate, fully stocked, and visually appealing.
• Support monthly inventory counts, restocking, and reporting.
• Promote spa promotions, special packages, and seasonal experiences.
• Communicate guest information, preferences, or special requests to therapists and spa leadership.
• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
• Assist with locker room or facility needs during peak times (as needed).
• Participate in daily briefings and contribute to a collaborative team environment.
• Handle sensitive guest information with confidentiality.
• Follow all cash-handling policies and financial protocols.
• Maintain knowledge of spa safety procedures and emergency protocols.
• Ensure adherence to brand standards, SOPs, and service guidelines.

Qualifications :