Shift Leader

Shift Leader

Our first Smashburger
restaurant opened in 2007 with one single notion in mind; to serve a
better burger! Better burgers takes better service, support and
teamwork. That's why we treat our team members fairly in a diverse
and safe environment. With an average of 10 restaurants opening each year, we
invest in building internal opportunities for our teams’ learning and
growth.” We just build better. Better Burgers. Better
Teams. Better Experiences.

Better Benefits: Build
a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips


• Get Paid $ to Refer your Friends*


• RGMs, RMs, & SLs are entitled to one (1) free meal
  each shift they work *


• Flexible schedules in a fun, family friendly, team
  environment


• Medical, Dental and Vision Options**


• Paid time off – vacation and sick**


• 401K match (21 and older)


• Employee Assistance Program


• Fast track for career opportunities and management
  experience


• Free uniform

**Eligibility based
off of time in position and average hours worked

*Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions

Shift Leader
Responsibilities

• Reporting to the Restaurant General Manager, our Shift
  Leaders are the champions of better burgers! In this role you will:


• Manage the performance of both FOH & BOH employees


• Promote a fun and positive work environment


• Manage the effectiveness of people focused processes
  and systems


• Provide initial and ongoing training to all employees
  within the unit utilizing SmashConnect, LMS, and 4 step method of
  training


• Reward and recognizes employee performance that exceeds
  company standards


• Manage with integrity the daily completion of
  operational check lists to include


• Line checks and uniform standards


• Opening/closing check lists


• Safe and deposit logs


• Manage the guest experience metrics (NPS and
  OSAT)


• Manage FSC operational standards daily


• Ensure all food safety standards are followed & in
  compliance with local health depts.


• Exemplify guest service on each shift of the day and
  communicates SIZZLE service standards to the employees


• Manage the successful onboarding and training for all
  new employees


• Follow COGS management procedures for food ordering and
  inventory


• Follow company cash policies to ensure minimal losses
  through theft or shortages


• Manage daily labor

Shift Leader
Requirements

• Previous Shift Leader Experience


• 90-day completion of train the trainer course


• Flexible to work nights, weekends, and holidays


• Follow Smashburger uniform standards


• Ability to follow all guidelines and procedures set
  forth by Smashburger, local, state, and federal employment regulations


• Must successfully complete Smashburger training program


• Possess strong communication skills, both written and
  verbal, to effectively communicate with restaurant management, front line
  employees and corporate support teams


• People management skills to effectively select, assess,
  coach/counsel, develop, motivate, and lead restaurant teams


• Excellent attention to detail


• Proven time management, consistency, and organizational
  skills


• Highly motivated, self-directed, and results driven


• Physical ability to stand for extended periods of time
  and to move and lift boxes of food/ supplies up to 50 lbs.


• Ability to work in high temperatures

All applicants and
employees have an equal opportunity for employment and advancement within
Smashburger. Smashburger is dedicated to the principles of equal
employment opportunity. We prohibit unlawful discrimination against
applicants, prospective applicants, or employees on the basis of age 40 and
over, race, sex, color, religion, national origin, disability, genetic
information, sexual orientation, gender identity, military or veteran status,
or any other applicable status protected by state or local law. This
prohibition includes unlawful harassment based on any of these protected
classes. Unlawful harassment includes verbal or physical conduct which
has the purpose or effect of substantially interfering with an individual’s
work performance or creating an intimidating, hostile, or offensive work
environment. We maintain a workplace free of racial slurs and bias. This
policy applies to all employees, including managers, supervisors, co-workers,
and non-employees such as customers, clients, vendors, consultants, etc. Any
conduct in violation of these company policies is also a violation of the
law. Employees who engage in, ratify, or perpetuate discrimination,
harassment or retaliation will be subject to disciplinary action, up to and
including immediate discharge.

We use eVerify to
confirm U.S. Employment eligibility.

https://smashburger.com/job-applicant-privacy-policy