Service Support Specialist

Our Opening and Your Responsibilities

Essential Duties and responsibilities :

• Provide exceptional customer service by answering internal and external customers, and Field Service Technicians phone calls in a courteous and professional manner.
• Assist in the follow?up and processing of all customers phones, emails or customer requests
• Maintain data quality by submitting account creation / updates requests and create / update contacts information in SAP as needed, and accurately fill out Customer Interactions in SAP
• Seize opportunities to create service and product leads for sales representatives
• Assist in resolving service problems by clarifying the customer's complaints, selecting, and routing to correct group
• Take appropriate action to follow up on resolving customer issues
• Improve overall customer experience by following correct call flow and script
• Successfully and actively participate in the implementation of department or company changes, to improve productivity and customers experience

What You Need to Succeed

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit .

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If youd like more information about your EEO rights as an applicant under the law, please click here.

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