IT Infrastructure Manager

IT Infrastructure Manager - Hybrid

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Salary : $125,000 - $150,000 per year

A bit about us :

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Why join us?

Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave

Job Details

Position : IT Infrastructure Manager Reports To : VP of IT

As the IT Infrastructure Manager, you will oversee and manage the company's IT infrastructure and cloud applications with a strong focus on Microsoft Office 365, Active Directory / Entra ID, SharePoint, Help Desk operations, and security. This role demands a proactive and hands-on approach to handle migrations, troubleshoot complex issues, and implement effective IT solutions. Key aspects of this role include the ability to monitor performance, drive key performance indicators (KPIs), and manage change effectively, all while maintaining exceptional customer service and communication.

Key Responsibilities :

• Infrastructure Management :
• Oversee the design, implementation, and maintenance of IT infrastructure, ensuring high availability and performance.
• Manage and optimize Microsoft Office 365 environments, including user management, licensing, and service integrations.
• Lead Active Directory and Entra ID migrations, including planning, execution, and post-migration support.
• Administer SharePoint environments, including configuration, user permissions, and site management.
• Ensure robust Help Desk support, providing timely resolution of technical issues and managing a team of support staff.
• Implement and monitor security measures to protect the organization's IT assets and data.
• Monitoring and KPIs :
• Develop, track, and analyze KPIs related to IT infrastructure performance, including system uptime, response times, and user satisfaction.
• Utilize monitoring tools to assess infrastructure health and performance, and implement improvements based on data insights.
• Generate regular reports on IT infrastructure performance and KPIs, and present findings to senior management.
• Drive continuous improvement by setting and evaluating targets for service levels, incident resolution times, and other relevant metrics.
• Networking and IT Infrastructure :
• Maintain and support network infrastructure including switches, routers, and firewalls.
• Ensure connectivity and performance for all networked devices and services.
• Collaborate with other IT teams to address and resolve infrastructure-related issues.
• Change Management :
• Lead and manage IT infrastructure changes, ensuring minimal disruption and alignment with business objectives.
• Develop and execute change management plans, including communication strategies, impact assessments, and training.
• Monitor and report on the success of changes, ensuring that objectives are met and issues are addressed.
• Customer Service and Communication :
• Provide exceptional customer service by ensuring IT services and support meet or exceed user expectations.
• Communicate effectively with stakeholders, including end-users, senior management, and other IT teams.
• Handle strong personalities and high stressed individuals with professionalism and care.
• Strategic Planning and Improvement :
• Develop and execute strategies for infrastructure upgrades, migrations, and improvements.
• Evaluate and recommend new technologies or tools to enhance IT operations and security.
• Manage vendor relationships and service agreements to support IT infrastructure needs.
• Documentation and Compliance :
• Maintain detailed documentation of infrastructure configurations, changes, and procedures.
• Ensure compliance with company policies and regulatory requirements related to IT infrastructure.

Qualifications :

Preferred Skills :

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