E-Commerce Customer Support Specialist (Remote)Remote VA • Riverside, CA, US
E-Commerce Customer Support Specialist (Remote)
Remote VA • Riverside, CA, US
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Professional E-Commerce Customer Support Specialist
We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.
Key Responsibilities :
- Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
- Process returns and refunds efficiently using Refund Sniper.
- Manage and resolve customer order issues with professionalism and urgency.
- Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
- Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
- Maintain detailed records of customer interactions and resolutions.
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ECommerce Customer Support Specialist Remote • Riverside, CA, US
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