Deputy Director of Quality Assurance Operations

Deputy Director of Quality Assurance Operations

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work, providing City agencies with the critical resources and support needed to succeed, including : - Recruiting, hiring, and training City employees. - Managing 55 public buildings. - Acquiring, selling, and leasing City property. - Purchasing over $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency but in service of them all. It's an opportunity to provide impactful support and quality customer service and help protect the future of New York City for generations to come. Visit our website at NYC.GOV / DCAS to learn more about the work we do. The Office of Citywide Procurement (OCP) develops, awards, and administers approximately 1,100 requirement contracts for goods and services on behalf of all City agencies, departments, boards, and authorities, leveraging the City's buying power and maximizing efficiencies by reducing duplicative work. Procures, on average, nearly $1.5 billion in goods and services for City agencies annually. Quality Assurance (QA) comprises five Quality Assurance units : Food, Fuel, Automotive, Health & Safety, and Miscellaneous and one Technical Services Unit within OCP. Quality Assurance inspects and conducts quality assurance determinations against purchase orders and contract specifications involving commodities purchased through or in cooperation with OCP. These determinations intend to ascertain and ensure that the City receives the quality level and value of the goods contracted. DCAS seeks a Deputy Director of Quality Assurance who will oversee the Fuel and Automotive Services inspection units, improve quality control processes, and ensure regulatory and operational standards are met. This position involves managing personnel, implementing quality improvement initiatives, and coordinating with internal and external stakeholders whose primary responsibilities will include, but are not limited to, the following : - Oversee the Automotive and Fuel inspection units. - Develop and implement quality assurance policies and procedures to ensure compliance with inspection follow-up protocols. - Establish and maintain systems to track inspection status and quality control turnover. - Evaluate inspector and technician performance using data-driven methods; plan and deliver training as needed. - Design and implement a cross-training program for employees. - Lead quality improvement initiatives in collaboration with interdepartmental teams to enhance efficiency and reduce waste. - Coordinate with third-party laboratories for sample submission, testing, and data analysis (including preliminary and final product samples). - Review product requirements and functional specifications to ensure quality standards. - Prepare quality control reports, statistical process control metrics, and manage non-conformity material discrepancy reports; recommend continuous improvement actions. - Investigate and document customer complaints related to product performance, reliability, and specifications. - Out of town travel periodically to site locations across the five boroughs and out of state. - Participate in agency and citywide emergency response efforts as required. - Collaborate with quality assurance supervisors to develop and document succession planning. - Perform other related duties as assigned.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.