Brand Quality Manager - Electrification

Brand Quality Manager - Electrification

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least three times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role : Join the Brand Quality Propulsion team in an exciting position - Brand Quality Manager - Electrification. This is a multifaceted role focusing on product quality, reliability, durability and issue remediation for batteries, drive units and power electronics. Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles. Brand Quality positions require creativity, initiative, independence in judgment and action, strong leadership and excellent communications.

What You'll Do (Responsibilities) :

• Utilize tools such as Warranty Parts Center reviews, product reports, warranty data, and field feedback (including Field Service Engineers, TAC cases, customer complaints, and ParTech) to detect and analyze emerging quality issues.
• Lead initiatives to reduce warranty waste through identification, analysis, implementation, and continuous improvement. Provide regular updates to senior management.
• Develop and distribute Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles to ensure accurate and timely communication to field personnel.
• Review launch plans and ensure timely completion of post-launch deliverables. Develop support strategies for customer-facing issues and collaborate with the Double White Glove group to elevate emerging concerns.
• Collaborate with Program Engineering Managers, Program Quality Managers, DREs, QRD teams, SQEs, Supply Chain, Purchasing, and leadership to drive timely issue resolution. Document and track progress using the Problem Resolution and Tracking System (PRTS).
• Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations to ensure voice-of-the-customer is integrated into quality decisions.
• Provide technical assistance to GM field teams, call centers, dealers, and service personnel. Partner with the Service Learning Center to close the loop on emerging issues and ensure effective resolution.
• Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions.
• Maintain current issue tracking in PRTS and ensure all relevant stakeholdersincluding Program teams, QRD, DREs, and SQEsare informed of status and developments.
• Participate in CPIT, PDT, and XPIT meetings to contribute to process improvements and technical excellence.
• Attend warranty and teardown review meetings, offering insights and updates on issue resolution progress.

Your Skills & Abilities (Required Qualifications) :

What Will Give You a Competitive Edge (Preferred Qualifications) :

Preferred Systems Knowledge / Proficiency :

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.