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RTM Customer Success Specialist PRN
RTM Customer Success Specialist PRNThe Center for Orthopedic and Research E • Phoenix, AZ, US
RTM Customer Success Specialist PRN

RTM Customer Success Specialist PRN

The Center for Orthopedic and Research E • Phoenix, AZ, US
[job_card.variable_days_ago]
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  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24 / 7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events

Minimum Qualifications :

  • Prior experience in health care is preferred. Prior support experience is preferred
  • Experience with and knowledge of smartphones and computer technology.
  • Computer skills necessary to function in web applications and support software.
  • Excellent communication and customer service skills.

    • Essential Functions

  • Responsible for responding to all customer requests via email or phone in a timely manner.
  • Assist patients with clinical program enrollment and registration.
  • Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
  • Communicate with patients in a kind, patient, and empathetic manner.
  • Create and promote a positive patient experience.
  • Provide basic support to patients for smartphone application installation and activation.
  • Assist patients with basic troubleshooting.
  • Escalate product issues to appropriate team members.
  • Fully investigates product issues to assist technical team in troubleshoot
  • Utilize proper software and tools to maintain records and access technical information
  • Accountable for all required record-keeping
  • Collect, analyze, and report on support metrics.
  • Participate in the creation and continuous improvement of documentation and processes
  • Build relationships and foster teamwork with team members, leadership, and other departments.
  • Maintain a HIPAA-compliant environment.
  • Perform additional duties as assigned.

    • About us :

    The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona : The Best of Arizona Businesses!?

  • #1 for Orthopedic Practices
  • #1 for Healthiest Healthcare Employers
  • #3 for Best Healthcare Workplace Culture
  • Winner in Best Places to Work
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