Quality Engineer

Summary:
The Quality Engineer is responsible for ensuring that products, processes, and systems meet the highest standards of quality and reliability. This role supports the design, manufacturing, and field teams by developing and maintaining quality assurance processes, conducting root cause analyses, implementing corrective actions, and driving continuous improvement initiatives.
The ideal candidate will be analytical, detail-oriented, and proactive in identifying risks and improvement opportunities. The Quality Engineer will serve as a bridge between Engineering, Manufacturing, Supply Chain, and Field Service to ensure that customer expectations are consistently exceeded.

Accountabilities:

• Support and maintain the company’s Quality Management System (QMS) in compliance with ISO and industry standards.
• Develop and update inspection procedures, control plans, and work instructions to ensure consistent product quality.
• Oversee and validate effectiveness of first article inspections (FAI), in-process audits, and final inspections to verify product conformance.
• Review and approve supplier and manufacturing documentation for accuracy and compliance.
• Assist with internal, supplier, and customer audits to ensure adherence to regulatory and contractual requirements.
• Lead, document and close out root cause investigations for nonconformances, customer complaints, and audit findings.
• Develop, implement, and verify corrective and preventive actions (CAPA) to prevent recurrence of issues affecting quality.
• Facilitate problem-solving using tools such as 5 Whys, Fishbone Analysis, FMEA, 8D, and statistical techniques.
• Collect, analyze, and report quality metrics (defect rates, rework, scrap, supplier performance, etc.).
• Partner with cross-functional teams to identify and execute Lean and Six Sigma initiatives.
• Support process capability studies, measurement system analysis, and other data-driven evaluations.
• Recommend design or process changes to improve product reliability, manufacturability, and efficiency.
• Collaborate with Supply Chain, Engineering and Operations to evaluate supplier performance and drive improvements.
• Support manufacturing teams with quality-related issues including training, documentation, and process control.
• Design processes that ensure that materials, components, and assemblies meet technical and contractual requirements.
• Assist with new product introductions (NPI) to ensure quality is built into every stage of design and production.
• Serve as a quality representative for customer interactions, audits, and field issue resolution.
• Provide timely and professional communication regarding quality issues and resolutions.
• Partner with Field Service and Engineering to evaluate and resolve field performance or warranty concerns.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Attributes

• Safety First: Promotes and ensures a safe working environment.
• Have Humanity: Builds trust and empathy through honest, respectful communication.
• Be Transparent: Communicates clearly and proactively across all levels.
• Drive Innovation: Seeks out creative solutions and process improvements.
• Be Resilient: Thrives in a dynamic environment and adapts to challenges.
• Always Reliable: Consistently delivers high-quality work with integrity.
• Grit: Demonstrates determination, ownership, and accountability in achieving results.

Required Knowledge/Experience:

• Bachelor’s degree in Engineering, Quality, or a related technical field (or equivalent experience).
• 3–7 years of experience in quality engineering within a manufacturing, industrial, or electrical systems environment.
• Working knowledge of ISO 9001, UL, ASME, and other quality standards.
• Experience in root cause analysis, CAPA, and statistical process control (SPC).
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Proficient in reading mechanical and electrical drawings, schematics, and technical documentation.
• Strong understanding of measurement tools, GD&T, and inspection processes.
• Excellent communication and documentation skills; able to interface effectively with suppliers, customers, and all levels of the organization.
• Proficient with Microsoft Office and quality management software (QMS, ERP, or similar).
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

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