Operations Supervisor

A company is looking for an Operations Supervisor to oversee daily operations and administrative functions within the Member Experience department.

Key Responsibilities

Lead daily operations and manage administrative tasks for assigned teams

Act as a liaison between frontline teams and cross-functional departments

Monitor, track, and report on key performance indicators (KPIs) and service metrics

Requirements

Associate's Degree or two years of leadership experience in a contact center environment, or a minimum of 1 year in a lead role

Fluency in English and Spanish

Ability to thrive in high-volume, fast-paced work settings

Strong independent decision-making skills

Commitment to supporting a diverse and inclusive work environment