Manager, Critical Operations

The Manager Critical Operations is responsible for the Data Center facility technical strategy continuous improvement and development support. This role will support the electrical mechanical FLS (Fire Life Safety) and DCIM (Data Center Infrastructure management) platforms and building and housekeeping items from a site operations standpoint. This role will collaborate with the Engineering Manager on technical operations and daily facility needs. This role will own the strategic projects and continuous improvement site items. This leader should have experience with mechanical and electrical data center infrastructure codes regulations required and applied safety standards and practices as well as data center remote hands and customer support. This role will oversee the teams who perform preventative and corrective maintenance on critical mechanical and electrical equipment. This role will suggest plan and implement measures that increase the energy efficiency of the facility.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and / or hybrid work.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned.

Maintain establish and implement facility policies procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal state and local operating regulations or laws.

Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical electrical life safety monitoring and control systems. This includes but is not limited to developing and coordinating maintenance agreements maintenance procedures testing procedures inspections reporting and accounting practices.

Development of emergency response planning response management and reporting of incident and emergency situations for all mechanical electrical associated controls and plumbing systems. Develop direct and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control waste reduction quality safety and an environmentally friendly community partner.

Manage and oversee the execution of building and site cleanliness and preservation operations.

Development and management of an effective operating and capital budget.

Oversee operations budget to ensure compliance with organizational expenditure requirements.

Partner with Development Sales Implementation and Solutions Engineers to deploy and maintain customer environments.

Conduct Sales and Customer tours and audits.

Ensure the pro-active delivery of corporate services support power services COT (Critical Operations Technicians) headcount projections planning budgeting capital projects maintenance and business continuity / disaster recovery.

Help negotiate improvement project contracts as needed on leased and owned real estate.

Confer with professional operations staff subject matter experts (SMEs) to find resolution to operational problems develop and authorize operational procedures and approve all major estimates.

Utilize comparative evaluations between mechanical electrical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.

Ensure facilities mechanical electrical controls monitoring and fire-life safety systems compliance with all governmental regulatory operating guidelines.

Obtain and keep current all necessary licenses permits and certifications as required.

Supervise train develop and coach employees.

Works with direct reports to establish performance goals monitors progress and advises on ways to enhance their professional development and success.

Facilitate Data Center space and cable plant design implementation and maintenance.

Ensure teams performing equipment installs managing tickets communicating completing tasks pertaining to computer hardware and / or software and all incidents are resolved in a timely manner.

BASIC QUALIFICATIONS Five or more years workplace or professional equivalent or more years people leadership experience. PREFERRED QUALIFICATIONS Seven or more years data center environment or professional equivalent or more years people leadership experience in a data center or Master degree in Business Engineering Architecture Military Schooling or professional equivalent experience KNOWLEDGE SKILLS AND ABILITIES Exceptional customer service Ability to analyze the operation of various systems determine the cause of any problems or malfunctions and take corrective action as required. Ability to manage complex situations during off management hours - single point of contact. Strong written verbal and interpersonal skills Ability to effectively lead a team environment. The ability to acquire and apply job-related knowledge within set guidelines and expectations. Position may involve frequent typing standing walking pushing pulling bending reaching and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes : medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This role may be bonus and equity eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here :

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here :

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1