Administer, configure, and customize the ServiceNow platform based on business requirements and best practices.
Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
Design and implement ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.
Develop and maintain ServiceNow workflows, forms, reports, and dashboards.
Monitor system performance and troubleshoot issues as they arise.
Conduct training sessions for end-users and provide ongoing support and guidance.
Stay current with ServiceNow releases and updates, and evaluate new features and functionalities for imp.
Develop ServiceNow Catalog Items, business rules, UI policies, and client scripts to enhance user experience and optimize IT processes.
Provide ongoing support and maintenance for ServiceNow applications, resolving technical issues and implementing enhancements as needed.
Implemented responsive and user-friendly Service Portal layouts and themes to enhance the overall user experience.
Develop custom widgets using JavaScript, HTML, and CSS to extend the functionality of Service Portals.
Integrate ServiceNow Service Portal with external systems and APIs to provide seamless access to information and services.
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