Clinical Director - Outpatient Mental Health Services

Benefits:

• Bonus based on performance
• Health insurance
• Vision insurance

Clinical Director, Outpatient Mental Health Services
This role is designed for an experienced clinical leader who wants to build something meaningful - driving growth, shaping culture, and enhancing patient care, not simply managing schedules or caseloads. The Clinical Director sets the standard for the clinic and leads through systems, supervision, and people development.

Compensation & Incentives
Competitive base salary
Performance-based annual bonus tied to clinic health, quality, and team outcomes
Health, dental, vision insurance
401(k)
Paid time off and paid company holidays
Flexible hybrid work structure aligned with clinic and supervision needs designed to support sustainable leadership
Comfortable and fully furnished clinic offices

About the Role
The Clinical Director is the senior clinical leader for a newly launched, locally owned outpatient mental health clinic. This role is designed for an experienced clinician-leader who wants to build culture, set clinical standards, and lead through people and systems-not carry a heavy caseload.

You will have full accountability for clinical quality, supervision, and therapist performance, while partnering closely with the Franchise Owner on sustainable growth and clinic operations.

Who This Role Is Ideal For
A clinician who has led, or helped scale, an outpatient mental health clinic
A supervisor who values accountability, structure, and clinician support
A leader who wants meaningful influence without returning to a full caseload
Someone energized by building a practices culture, systems/process, and sustainable operational & financial growth

Position Overview
As the Clinical Director, Outpatient Mental Health Services at Ellie Mental Health's new locally owned and operated clinic in the San Fernando Valley, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinical Director leads a clinic of approximately 1014 outpatient therapists, providing clinical leadership, supervision, and operational oversight while maintaining a light caseload (810 clients). Client care supports, rather than competes with, your leadership responsibilities. Your success will be measured by the strength of your team, clinical quality, compliance, and the overall operational and financial health of the clinic.

About Ellie Mental Health
Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly built on the mission to destigmatize mental health and remove barriers to care. By minimizing administrative burdens, we empower therapists to focus on what matters most: supporting their clients.

Reporting & Decision Ownership
Clinical Director has full authority over clinical quality, supervision standards, therapist performance management, and patient care delivery
Collaborative partnership with Franchise Owner on staffing plans, growth strategy, and financial sustainability
Clinical judgment and supervision decisions are led by the Clinical Director, consistent with applicable law and professional standards

Key Responsibilities Include:

Clinical Leadership & Quality (Primary Accountability)
Set and uphold clinical standards across the clinic, ensuring ethical, compliant, high-quality care
Lead supervision strategy for licensed and pre-licensed clinicians in compliance with BBS requirements
Serve as escalation point for complex clinical cases and ethical concerns

Supervision and Consultation
Provide clinical supervision for licensed and pre-licensed clinicians in compliance with California BBS requirements
Maintain accurate supervision documentation, hour tracking, and compliance records
Lead individual supervision and peer consultation focused on quality, growth, and accountability

People Leadership & Team Development
Hire, onboard, and develop a values-aligned, high-performing clinical team
Coach clinicians through performance expectations, productivity standards, and professional development
Address performance issues compassionately and decisively, including coaching plans, PIPs, and terminations as needed, in alignment with CA employment law and Ellie policies

Clinic Operations & Performance
Partner with Franchise Owner and Ellie Mental Health corporate team, as needed, to ensure sustainable clinic performance through appropriate caseload expectations and clinician utilization
Monitor clinic workflows to minimize administrative burden on clinicians
Response promptly and professionally to client, clinician or stakeholder concerns

Clinic Outreach and Growth
Lead community outreach and referral-building efforts in partnership with the Franchise Owner and consistent with guidance from Ellie Outreach Team
Collaborate with Ellie Marketing and Outreach teams to support clinic visibility and reputation

Required Skills/Abilities
Independently licensed in California (LCSW, LMFT, or LPCC)
Demonstrated experience supervising licensed and pre-licensed clinicians
Prior leadership experience in an outpatient mental health setting
Strong working knowledge of California supervision and employment practices
Proven ability to hire, develop, and retain high-performing clinical teams
Comfortable managing risk and leading in a fast-paced growth environment with evolving priorities and high accountability
Growth-minded and continuous improvement focused, with a genuine commitment to Ellies mission and values
Comfortable using EHR systems and Microsoft 365

What Success Looks Like in the First 12-18 Months
Fully staffed clinic to target capacity (1014 clinicians) with strong clinical retention and engagement
Consistent clinical quality and audit-ready compliance
Positive client experiences driving referrals and community trust
Smooth clinic operations that reduce clinician burnout
A trusted, effective partnership with the Franchise Owner and Ellie Mental Health corporate team

Additional Responsibilities:

Hiring, Training, and Staff Management
Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed
Assess ongoing development and training needs and conduct ongoing training as needed
Hold staff compassionately accountable for meeting performance expectations

Client Care
Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
Utilize creativity in interventions to help clients achieve and exceed goals
Prepare and submit individual documentation for each session per company guidelines and protocol
Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed

Organizational Leadership
Collaborate with franchise owner and Ellie Corporate team to implement all required policies and procedures
Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner

Equal Opportunity Employer and Franchise Disclosure
Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a Ellie Mental Health, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisees application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.