Professional Services Executive (REMOTE)

Professional Services Executive (Pse) - Oncology Systems

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The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service, and client retention by deeply understanding the customer's strategy, business model, and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customer's strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian's solution through success metrics as defined in the pre-scope work. This role can be based anywhere in Canada with up to 50% to 75% requirements across Canada and in the US.

Core Responsibility :

• Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work
• Builds and maintains a collaborative, executive-level partnership in support of long-term loyalty
• Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
• Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
• Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
• Operationalize the following based on clients scope of work :
• Execution Plan
• Key performance indicators of success (KPI's) for the routine scorecard to measure performance
• Partnership governance structure to maintain focus and sustainability for success
• Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue

Applicable to the Oncology Systems business only :

Skills, Knowledge, and Certifications

Minimum Required Skills and Knowledge :

Other Desired Skills and Knowledge :

Required Certifications and Training :

Preferred Criteria :

Required Criteria :

Experience Level with Business Tools :

Level Description : Knowledge :

Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.

Job Complexity :

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.

Interaction :

Networks with key contacts outside their area of expertise.

Supervision :

Oversees the project and resources supporting the project through a dotted line reporting structure.

Typical Education and Experience :

Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.

Environment and Physical Requirements :

Environment and Physical Demands :

As described in the job posting

Ability to Travel :

Travel Required 50%-75%

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