Talent.com
Customer Service Representative
Customer Service RepresentativePavago • Spokane, WA, US
[error_messages.no_longer_accepting]
Customer Service Representative

Customer Service Representative

Pavago • Spokane, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Service Representative (CSR)

Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied.

Customer Interaction & Resolution :

  • Handle 50100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.
  • Respond to inquiries across channels (phone, email, live chat, social media).
  • Resolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams.

Knowledge Management :

  • Update internal knowledge bases and FAQs with common solutions.
  • Create and maintain response macros and templates to improve efficiency.

    • Ticket Management :

  • Prioritize cases by urgency and SLA requirements.
  • Document all interactions in the ticketing system with complete notes.
  • Track and monitor open tickets to ensure closure within SLA.

    • Customer Satisfaction & Feedback :

  • Maintain professional, empathetic communication in all interactions.
  • Capture customer sentiment (CSAT, NPS surveys) and log feedback.
  • Identify recurring issues and flag trends to product / support leadership.

    • Collaboration :

  • Partner with product, operations, and engineering to resolve complex issues.
  • Provide customer insights to inform product improvements.

    • Compliance & Quality :

  • Ensure support interactions meet company standards for privacy (GDPR, HIPAA if relevant).
  • Maintain confidentiality when handling sensitive data.

    • What Makes You a Perfect Fit :

  • Patient, empathetic, and solutions-focused.
  • Excellent written and verbal communication skills.
  • Comfortable managing high-volume workloads while maintaining quality.
  • Resilient under pressure and adaptable across industries.

    • Required Experience & Skills (Minimum) :

  • 12 years in customer service, call center, or support roles.
  • Experience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).
  • Strong typing and multitasking skills.
  • Proficiency with Microsoft Office / Google Workspace.

    • Ideal Experience & Skills :

  • Multilingual support capability.
  • Industry experience in SaaS, e-commerce, healthcare, or finance.
  • Familiarity with KPI-driven support environments.
  • Exposure to support automation (chatbots, AI-driven help tools).

    • What Does a Typical Day Look Like?

    A CSR's day revolves around resolving customer issues quickly and professionally. You will :

  • Start by reviewing overnight tickets, prioritizing urgent cases.
  • Respond to customer inquiries across phone, email, and chat, aiming for first-touch resolution.
  • Update knowledge bases as new recurring issues are identified.
  • Collaborate with technical or Tier 2 teams to resolve escalated tickets.
  • Capture customer sentiment and escalate negative experiences for follow-up.
  • End the day by clearing your queue, ensuring tickets are resolved or handed off with complete documentation.

    • In essence : you ensure every customer interaction ends with clarity, professionalism, and resolution.

    Key Metrics for Success (KPIs) :

  • First Contact Resolution (FCR) rate.
  • Average Handle Time (AHT) within SLA targets.
  • CSAT / NPS scores (target ? 90%+ satisfaction).
  • Ticket backlog minimized and resolved within SLA.
  • Positive feedback from supervisors and customers.

    • Interview Process :

  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Task (e.g., handle 3 simulated tickets via email / chat)
  • Client Interview with Support / Operations Leadership
  • Offer & Background Verification
    • [job_alerts.create_a_job]

    Customer Service Representative • Spokane, WA, US

    [internal_linking.related_jobs]
    Remote Customer Support Representative

    Remote Customer Support Representative

    VirtualVocations • Spokane, Washington, United States
    [filters.remote]
    [job_card.full_time]
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Customer Care Representative I (Entry-Level)

    Technical Customer Care Representative I (Entry-Level)

    MCI • Spokane, WA, US
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Spokane, Washington, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Third Party CS • Spokane, WA, US
    [job_card.full_time]
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Spokane, Washington, United States
    [job_card.full_time]
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home Customer Service Representative - Part Time

    Work From Home Customer Service Representative - Part Time

    UsaSurveyJobBoard • Spokane, Washington, United States, 99201
    [filters.remote]
    [job_card.part_time]
    Work From Home Customer Service Representative - Part Time.Earn at Home by Taking Polls - Data Entry Clerk - Customer Service Rep - Work at Home & Part Time. We offer you the opportunity to.At this ...[show_more]
    [last_updated.last_updated_30]
    Field Representative

    Field Representative

    RDSolutions formerly RetailData • Spokane, WA, US
    [job_card.part_time]
    The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed retailers are succeeding, and RDSolutions is providing them with the con...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Spokane Valley, Washington
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Surface Experts Franchising • Spokane, Washington, United States, 99201
    [job_card.full_time]
    About Surface Experts Franchising.Surface Experts is a growing franchise system based in Spokane, WA.We currently have 70+ franchises around the country and are supporting them from our main headqu...[show_more]
    [last_updated.last_updated_30]
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Spokane, WA, US
    [job_card.full_time]
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Bilingual Customer Service Representative

    Remote Bilingual Customer Service Representative

    MCI • Spokane, WA, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work-From-Home Customer Service Representative (Full-Time)

    Work-From-Home Customer Service Representative (Full-Time)

    The Sydney Call Centre • Spokane, WA, US
    [filters.remote]
    [job_card.full_time]
    Work-From-Home Customer Service Representative.Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound custom...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Alterations Room Receptionist Customer Service Representative

    Alterations Room Receptionist Customer Service Representative

    David's Bridal • Spokane, WA, US
    [job_card.part_time]
    Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    U-Haul • Spokane, WA, US
    [job_card.full_time]
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Bedrosians Tile and Stone • Spokane, WA, US
    [job_card.full_time]
    Customer Service Representative.You are the face of the company.You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance the...[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax Customer Service Representative - Work from Home

    TurboTax Customer Service Representative - Work from Home

    TurboTax • Spokane Valley, Washington
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Engagement Center Service Representative (Bilingual-Spanish)

    Client Engagement Center Service Representative (Bilingual-Spanish)

    Banner Bank • Spokane, WA, United States
    [job_card.full_time]
    More than 130 years ago, we started with core values that never go out of style : listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key rea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Return Representative - PT

    Customer Return Representative - PT

    Avis Budget Group • Spokane, WA, US
    [job_card.full_time] +1
    Job Opportunity At Avis Budget Group.Immediately hiring! We are now seeking driven and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valu...[show_more]
    [last_updated.last_updated_30] • [promoted]