Service Desk Analyst

SunSource and its family of companies represent 200 locations and 3000 employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power Fluid Process Fluid Conveyance General Industrial Components and Industrial Service & Repair.

Service Desk Analyst :

Requirements :

Hands on experience 2 to 5 years working IT administration.

History supporting large organizations (supporting 3000 to 4000 users).

Able to work / commute to two office locations in the Detroit area : Warren MI and Sterling Heights MI.

Ability to manage workload independently and have clear communication skills.

Technical Skills

Software :

Windows Active Directory

Adding new users / computers

Passwords

Deleting users from AD

New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience

Working knowledge with Teams One Drive and Share point

Managing M365 licensing

Experience with 2 factor Authentication preferably Okta

Setting up accounts / troubleshooting authentication issues

Resetting Password

Experience with Installing Software

Past experience using a RMM tool a plus

Hardware :

Setting up new printers / peripherals

Setting up / troubleshoot laptop and desktop system

VPN / Wifi remote troubleshooting users that are offline or remote

Experience with ServiceDesk preferably Jira

Open / modify / close Service requests.

Soft Skills

Multitasking

Work well under pressure.

Team player / Work in a Team environment

We are an Equal Employment Opportunity Employer M / F / V / D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process please contact emailprotected to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1