Administrative Assistant-Surgery Office

POSITION DESCRIPTION :

This position is responsible for a variety of activities involved in the clerical support of the physician and resolution of problems related to safety, sanitation and maintenance of the environment. This includes answering / triaging incoming calls, scheduling surgeries, scheduling appointments, taking messages, sending out new patient paperwork and preparing surgery packets.

ESSENTIAL JOB FUNCTIONS :

• Courteously greets visitors to the office. Answers telephone calls in accordance with IHA telephone etiquette guidelines. Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Schedules patient appointments.
• Sends out new patient paperwork.
• Prepares surgery packets.
• Obtains insurance authorization for Physical Therapy Evaluation when needed.
• Requests copies of x-rays when necessary.
• Faxes / coordinates all patient referrals; other physician / testing.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Completes special projects and performs other administrative support duties as needed.

Responsibilities for those performing surgery scheduling :

ORGANIZATIONAL EXPECTATIONS :

MEASURED BY :

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS :

EDUCATION : High School graduate or equivalent; additional education is preferred.

CREDENTIALS / LICENSURE : None

MINIMUM EXPERIENCE : Minimum one-year medical office experience as a Medical Receptionist or Medical Secretary, with a strong background in medical billing.

POSITION REQUIREMENTS (ABILITIES & SKILLS) :

MINIMUM PHYSICAL EXPECTATIONS :

MINIMUM ENVIRONMENTAL EXPECTATIONS :

This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.