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Intermodal Business Coordinator
Intermodal Business CoordinatorAlliance Shippers Inc. • Orland Park, Illinois, United States
Intermodal Business Coordinator

Intermodal Business Coordinator

Alliance Shippers Inc. • Orland Park, Illinois, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job requirements

Ideal Candidate :

  • Able to work within a fast-paced environment while balancing multiple responsibilities.
  • Ability to handle conflict and provide insightful resolution with the mindset to prevent future issues.
  • Honest, strong work ethic, resourceful and possess effective negotiation skills.
  • High level of attention to detail.
  • Strong time management skills.
  • Critical thinking skills.
  • Ability to multi-task.
  • Excellent communication skills both written and oral.
  • High level of urgency and a strong desire to succeed.
  • Proficient in basic computer skills.

Role :

  • Handle customer accounts by providing an error free shipment from shipper to consignee.
  • Communicate with team members, management, Alliance network, and customer in order to ensure you are an active and vital member of the operation.

    • Responsibilities :

  • Communicate with customer in a timely and accurate manor at all times.
  • Ensure all account requirements are met on every shipment.
  • Make changes to shipments to ensure requirements are met without losing company money.
  • Resolve issues with shipments by communicating with partner and team members to find solutions. (Think, Communicate, Create, Execute)
  • Identify standard business procedures and strive to find process improvements.
  • Understand the value of teamwork in meeting and exceeding customer expectations.
  • Show respect for customers, team members, and management.
  • Share individual knowledge and be willing to teach this knowledge to other team members.
  • Be a back-up for team members when they are not in the office or unavailable.
  • Actively participate in team meetings, daily responsibilities, and process of creating improvements across the company.
  • Present a professional image.

    • Daily Duties :

  • Receive / Manage customer intermodal shipment orders via phone, fax, edi, email
  • Input customer shipment orders into Megatrans dispatching system
  • Manage / Dispatch drayage carriers to pick up and deliver intermodal shipments
  • Manage / Send rail billing to appropriate railroads indicating rail route, container #s, commodity, shipment details, notify parties
  • Schedule delivery appointments with consignees
  • Track and trace shipments to ensure transit is meeting customer expectations
  • Supply customer with requested status updates on any and all issues.
  • Problem solve transit exceptions to resolution
  • Manage and communicate any and all accessorial charges once aware of said charges using the applicable accessorial tariffs.
  • Manage customer inquiries via phone / email ensuring a timely professional response to their questions.
  • Proactively notify customers of delays and / or issues.
  • Input notes into the system and perfect shipment exceptions on all delayed shipments at the time of occurrence.
    • [job_alerts.create_a_job]

    Intermodal • Orland Park, Illinois, United States

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