US Sales Support Manager

Job Description

We have a fantastic opportunity to join Sanderson Design Group Inc as a Sales Support Manager, you'll be at the heart of our dynamic US team, passionate about delivering outstanding customer service and acting as the key connector between internal teams, the UK central office, and valued customers.

In this pivotal role, you'll provide expert support for sales initiatives, customer service, and office management, ensuring seamless communication and efficient processes. You'll play a vital part in enhancing team collaboration, supporting major projects, and making a real impact on customer satisfaction and team culture.

About us :

Sanderson Design Group is a luxury interior design house with a rich portfolio of brands including Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. These world-renowned brands, which design and produce fabric, wallpaper, and paint, are deeply rooted in British manufacture, with two factories within the Group, Anstey Wallpaper Company and Standfast & Barracks, producing all printed wallpaper and printed fabric for the brands. Our purpose as a Group is to ‘bring the beautiful into people’s homes and lives’. We are the proud owners of one of Europe’s most extensive design archives, with over 65,000 historical documents and artworks held in its archive at Voysey House, London, the Group’s HQ. We have a growing international licensing programme and an ambitious strategic global expansion plan for the US across our portfolio of brands.

RESPONSIBILITIES

Sales & Customer Service Support

• Act as a primary liaison for the NJ office, supporting internal teams, the UK central office, and customers as needed.
• Provide ongoing support to the SVP of Sales regarding the integration and coordination of HubSpot and Trade Hub across the national sales team.
• Manage new account enquiries, collaborate with the SVP of Sales where appropriate, and handle account set up and customer correspondence.
• Maintain accurate and up to date customer records in Mertex for reporting and marketing communications.
• Set up and administer all book scheme parameters, including window dresser coordination.
• Support the National Contracts Sales Manager by coordinating special orders, sampling, display materials, collection previews, data preparation and meeting materials.
• Process and verify resales, allocate proforma invoices, manage commission and third-party billing, handle note replacements and distribute Net30 mailings and customer statements.

Administrative and Office Support

Internal Communications & Engagement

People Team Support

SKILLS & EXPERIENCE