Chief Operating Officer

Chief Operating Officer (COO) Kitchen & Bath Company | Leadership Opportunity

Overview Our client, a well-established kitchen and bath remodeling company with more than 50 years of excellence, is seeking a dynamic Chief Operating Officer (COO) to lead daily operations and drive continued growth. This role requires a seasoned operational leader with a strong background in remodeling or home improvement, exceptional organizational skills, and a proven ability to scale business performance through process improvement and team leadership.

Key Responsibilities

Oversee and direct all day-to-day company operations, including sales, installation, and marketing.

Collaborate cross-functionally to ensure alignment between departments, from lead generation through project completion.

Manage and optimize in-home sales performance, customer experience, and project delivery timelines.

Implement and manage key business tools and systems, including Quickbase, Leap, Ingage, CRM platforms, and Microsoft Office Suite.

Lead ERP system implementation and drive company-wide adoption to improve data accuracy and efficiency.

Develop, monitor, and report on key performance indicators (KPIs) and operational metrics.

Partner closely with ownership on long-term strategic planning, financial management, and growth initiatives.

Foster a culture of accountability, collaboration, and continuous improvement across all teams.

Qualifications

10+ years of progressive leadership experience in the kitchen & bath remodeling industry or a related home improvement field.

Deep understanding of remodeling processes, products, and project management workflows.

Demonstrated success with ERP implementation and technology integration.

Strong background in marketing, data management, and CRM optimization preferred.

Financially astute, with experience managing budgets and P&L oversight.

Proven ability to lead teams, manage change, and deliver measurable operational results.

Excellent communication, strategic thinking, and leadership skills.

Compensation & Benefits

Competitive base salary with performance-based bonuses.

Comprehensive benefits package including health, dental, vision, retirement, and paid time off.

Opportunity to lead operations for a trusted, customer-focused company known for decades of craftsmanship and success.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.