Program Coordinator

Program Coordinator

Under the general direction of the Program Supervisor and the Pediatric Cardiology Director of Cardiac MRI, the Program Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff and faculty in a complex environment. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in daily practice. Analytical and practice support will be provided for the Cardiac and "3D+" practices by supporting the Pediatric Cardiac Magnetic Resonance Imaging (MRI) Program, UCSF's Center for Advanced 3D+ Technologies (CA3D+), and other nursing / physician clinical support as needed. The position will identify and implement operational improvements to ensure high quality service to patients.

Applies broad knowledge of clinical, regulatory, and operational practices to implement and monitor the operations of the Pediatric Cardiac MRI program and CA3D+ including clinical scheduling, insurance authorizations, documentation, financial reporting, IT systems, facilities and procedures are compliant and meet clinical standards.

The Pediatric Cardiac MRI program performs advanced cardiac imaging of children with pediatric and congenital heart disorders. The MRI program is a collaborative initiative between the PHC and UCSF's Department of Radiology. The program interfaces with internal and external referring providers to provide detailed cardiac imaging, working in close collaboration with Anesthesiology for exams that require sedations. Additionally, the program provides critical information to interventional specialists, either Interventional Cardiology or Cardiothoracic Surgery. Finally, the program is an important element of UCSF's CA3D+ initiative, as below.

UCSF's Center for Advanced 3D+ Technologies (CA3D+) is a newly established Center to apply "3D+" technologies (3D printing, augment / virtual / mixed reality, etc.) to enhance patient care at UCSF. CA3D+ is supported by University and philanthropic funding, and is a multi-disciplinary collaboration involving the Pediatric Heart Center, and the Departments of Radiology and Orthopedics.

Required Qualifications

Three years of relevant experience

Knowledge of ambulatory care clinic practice management including patient care workflows and processes

Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations

Excellent communication skills; includes active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations

Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others

Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers

Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation

Thorough knowledge of data management and documentation methods used in ambulatory care clinics

Bachelor's degree in related area and / or equivalent experience / training

Preferred Qualifications

Familiarity with medical terminology and clinical knowledge of practice area

Previous experience (1-2 years) in an outpatient clinical or radiology environment working directly with patients and physicians

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Code and Payroll Title : 004478 AMBUL CARE ADMSTN CRD 3 CX

Job Category : Administrative Support

Bargaining Unit : Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class : Career

Location : San Francisco, CA

Campus : Mission Bay (SF)

Work Style : Fully On-Site

Shift : Days

Shift Length : 8 Hours

Additional Shift Details : Monday - Friday