Senior Customer Experience Manager

A company is looking for a Senior Manager of Customer Experience.

Key Responsibilities

Lead and develop a team of CX professionals, promoting a culture of accountability and high performance

Utilize data to identify trends and inform strategies that enhance customer and business opportunities

Drive operational excellence across key CX processes, ensuring quality and efficiency at every touchpoint

Required Qualifications

4+ years of experience in a managerial or senior supervisory role, preferably in customer experience or P&C insurance

Bachelor's degree in Business, Communications, Insurance, or a related field

Experience managing a team of 5+ direct reports

Strong analytical skills for data-backed decision-making

Ability to work and manage in a remote environment