Quality Analyst (QA)

Source of Hope's mission is to support and enrich the families we serve by providing the highest-quality development services available in a safe, caring, positive, and goal-oriented environment.

This service provides necessary support for the person to remain in His/her own home and/or participate in work or community activities.

We are seeking a Quality Analyst (QA) - Home and Community-Based Services to join our team!

Responsibilities

Role Purpose:

The Quality Analyst (QA) is responsible for ensuring accuracy, compliance, efficiency, and continuous improvement of administrative and case management functions at Source of Hope. This role conducts independent reviews of the work performed by the Admin team and Case Managers, identifies gaps, flags compliance risks, and recommends corrective actions to leadership.

The QA may not perform daily operational tasks, but ensures that those tasks meet organizational, regulatory, and quality standards.

The Quality Analyst (QA) will be in charge of and not limited to:

• Member Enrollment & Records
• Home Visits & PCSP Meetings
• Communication & Care Coordination
• Compliance & Risk Flagging
• Growth & Improvement Activities
• Applicant & Staff Onboarding
• Records Management & Compliance
• Platform & System Management
• Hours, Billing & Payroll Support
• Training & Communication

• Reporting & Documentation

• Produce monthly quality reports

Qualifications - Required Knowledge and Skills:

1. Administrative & Office Management Skills

• Strong attention to detail
• Knowledge of healthcare/social services compliance (preferred)
• Experience with administrative systems (iSolved, case platforms)
• Excellent documentation and reporting skills
• Ability to maintain objectivity and confidentiality
• CAPABLE OF WORKING INDEPENDENTLY WITH MINIMAL SUPERVISION
• STRONG TIME MANAGEMENT

2. Knowledge of Office Technology

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and/or Google Workspace.

• Comfort using organizational software such as CRM systems, EHR platforms, scheduling tools, or case-management systems (add specific tools your company uses, if any).

• Ability to learn new software quickly.

3. Compliance & Documentation Knowledge

(Important for healthcare, home-care, and community support organizations)

• Understanding of HIPAA and confidentiality requirements.

• Familiarity with compliance documentation, incident reporting, and required client paperwork.

• Ability to ensure accurate and timely submission of forms, reports, and audits.

4. Customer/Client Service Orientation

• Ability to provide supportive, respectful service to clients and families.

• Experience working in environments supporting vulnerable populations is a plus.

• Cultural sensitivity and the ability to interact with diverse communities.

5. Teamwork & Collaboration

• Ability to support management, case managers, caregivers, and other staff.

• Willingness to assist with tasks outside the job description when needed.

• Positive, professional attitude and cooperative work style.

6. Ethical & Professional Conduct

• Reliable, punctual, and trustworthy.

• Maintains integrity in handling sensitive information.

• Demonstrates professionalism in all interactions.

7. Preferred (Not Required) Qualifications

• Experience in a healthcare, behavioral-health, social-services, or home-care environment.

• Knowledge of Medicaid, insurance billing, or authorization processes.

• Bilingual abilities depend on the population served.

About Source Of Hope:

We are dedicated not only to the growth and development of the people we serve, but also to the growth and development of our most important asset... YOU! By accepting this offer of employment, you will join an outstanding local provider and become part of The Source Of Hope Team. I am confident you will find that it is rich with talented individuals like yourself who are dedicated to growing and making a positive difference in the lives of those we serve.

Source of Hope is a place where we ensure the safety of the members we serve, a place where you receive the training and experience to further your careers, and a place where you will find growth, stability, challenge, development, and a sense of purpose.