Talent.com
Member Concierge
Member ConciergeFlexcar • Lilburn, GA, US
[error_messages.no_longer_accepting]
Member Concierge

Member Concierge

Flexcar • Lilburn, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Job Title :

  • Member Concierge   Location : Onsite,  Lilburn, GA   Starting rate : $22.50 / hr + Full Benefits package (day one)      Flexcar is completely reimagining car ownership.
  • We offer the world’s first month-to-month car ownership, with insurance and maintenance included.
  • Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
  • By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.  We want you to be a part of our team — not just for a job, but for a long-term career.
  • We're committed to investing in your growth, helping you build your skills, and supporting your professional development every step of the way.
  • As a key player in our success, you’ll work with some of the largest fleet companies in America and gain hands-on experience with our 209 unique vehicle models.
  • Join us and grow your future with a company that believes in your potential.  The Member Concierge is responsible for ensuring an outstanding customer experience by providing support to our Flexcar customers, who we call members.
  • This role involves assisting members, and their vehicles, before, during, and after their time as a Flexcar member to ensure a seamless and positive experience.

This could involve phone, chat, in person communication with our members, as well as preparing vehicles for delivery to the member.      What you’ll Do :

  • Provide exceptional customer service and support to members, ensuring a positive and seamless experience throughout the entire process of ordering, picking up, receiving delivery driving, and returning a Flexcar.   Troubleshoot and resolve customer order and vehicle issues promptly, efficiently, accurately, and with a focus on member satisfaction.   Ensure each vehicle delivered to our members meets our Flexcar quality standards and participates in the cleaning and preparation tasks pre-delivery.   Utilize the company's operational systems and tools to manage member interactions, track progress, and maintain accurate records.   Serve as a product expert by acquiring in-depth knowledge of our business and staying up to date with the latest features, updates, and processes.   Greet customers as they enter our property, or at the place of delivery, creating a welcoming atmosphere and providing information about the company and our products.   Collaborate closely with cross-functional teams, such as customer care and security team, to ensure a seamless member experience.   Identify opportunities for process improvement and contribute to the development and implementation of customer service initiatives.    This is a small market operation; you may be assigned other duties and responsibilities by your manager!    What Drives Success for this Role :      1-2 years of proven experience in a customer service role, preferably in a fast-paced environment.   Excellent interpersonal and communication skills.   Strong problem-solving and decision-making abilities.   Proficient computer skills and ability to learn and navigate new software systems quickly.   A passion for providing exceptional customer service and dedication to exceeding customer expectations.   Ability to multitask, prioritize tasks, and work effectively under pressure.   Flexibility to safely operate vehicles and perform work in inclement weather, including evenings, weekends, and holidays, based on operational requirements.    A knack for managing details, ensuring that no request or need slips through the cracks.   The ability to utilize strong listening skills to identify essential information and make sure customer needs are met.   Manage support cases to ensure issues are recorded, tracked, resolved and follow ups / solutions provided in a timely manner   Follow standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Operations to ensure we resolve client issues promptly and efficiently.    What tops the tank :   Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.  Save for Your Future! 401(k) with company match from day one of hire    Benefits :  Excellent, low-cost healthcare coverage including : medical, dental, vision, eligibility day one.

    • Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability Insurance  Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee  Weekly Pay and Employee Referral Bonus  Uniforms  Disclaimer :

  • This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.    Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Concierge • Lilburn, GA, US

    [internal_linking.similar_jobs]
    Team Member

    Team Member

    Urban Air Adventure Park • Buford, GA, United States
    [job_card.full_time]
    TEAM MEMBER JOB SUMMARY Urban Air is seeking qualified and energetic individuals for Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable transportation to and f...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inside Crew Member

    Inside Crew Member

    Marco's Pizza • Suwanee, Georgia, United States
    [job_card.part_time]
    [filters_job_card.quick_apply]
    This Marco's Pizza location is located at Cumming - Suwanee border.Our Insiders (Pizza Makers) are the key to making the premium quality pizzas, subs, cheezy bread, etc. Marco's Pizza is known for a...[show_more]
    [last_updated.last_updated_30]
    Buffalo Wild Wings Employment in Conyers, GA

    Buffalo Wild Wings Employment in Conyers, GA

    Buffalo Wild Wings • Conyers, GA, USA
    [job_card.full_time]
    Buffalo Wild Wings is hiring servers, cooks, bartenders, and shift managers.Competitive wages with tips and flexible scheduling. High-energy sports bar environment with meal benefits.Join a sports d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Back of House Kitchen Team Member

    Back of House Kitchen Team Member

    Chick-fil-A Sugarloaf & 316 • Lawrenceville, GA, US
    [job_card.full_time]
    Working at Chick-fil-A Sugarloaf & 316 is more than a job - it's an opportunity for teamwork, leadership development, and overall growth in a positive, people-focused environment.We are loo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    AM Team Member

    AM Team Member

    Chicken Salad Chick - 02 • Snellville, GA, US
    [job_card.full_time]
    Chicken Salad Chick offers a friendly and warm environment for both our guests and our valued Team Members.We’re looking for people with a friendly can-do attitude who embody our passion to S...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Office Conciege

    Front Office Conciege

    Douglas Blevins Agency • Loganville, GA, US
    [job_card.full_time]
    Join the Alfa Insurance - Doug Blevins Agency & Associates Team : Where Your Career, Community, and Commitment to Excellence Converge. Elevate Your Career with a Leader in Insurance Excellence.Al...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Checkers & Rally's • Suwanee, GA, US
    [job_card.full_time]
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will be responsible for helping ensure we are 1st Choice for o...[show_more]
    [last_updated.last_updated_30]
    Team Member

    Team Member

    CKE Restaurants • Conyers, GA, United States
    [job_card.full_time]
    POSITION SUMMARY The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. This role provides each guest with a positive experienc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Ticket Host

    Ticket Host

    Studio Movie Grill • Duluth, Georgia, United States
    [job_card.part_time]
    [filters_job_card.quick_apply]
    We’ve led the way in in-theater dining, transforming the movie-going experience.As we continue our legacy, we’re seeking adaptable, enthusiastic Team Members who thrive in a fast-paced, hospitality...[show_more]
    [last_updated.last_updated_30]
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Cumming, GA, US
    [job_card.full_time] +1
    WM Supercenter #4185 2395 Peachtree Pkwy Cumming, GA 30041-7227 CP-4185-9020.Part time Shift may start between 8 : 00am - 4 : 00pm. Front End Checkout associates run our registers.They smile, greet and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Overnight Member Service Representative

    Overnight Member Service Representative

    Planet Fitness Dawsonville • Dawsonville, GA, US
    [job_card.full_time]
    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle.Our goal is to assist our members and our employees to reach their full potential.We are...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PM Team Member

    PM Team Member

    Chicken Salad Chick • Covington, GA, United States
    [job_card.full_time]
    Description • • • •Chicken Salad Chick offers a friendly and warm environment for both our guests and our valued Team Members. We're looking for people with a friendly can-do attitude who embody our p...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Kitchen Team (P1-1350999-0)

    Kitchen Team (P1-1350999-0)

    Panda Restaurant Group • Lilburn, GA, United States
    [job_card.full_time]
    Join us as a Kitchen Team Associate.We're looking for friendly team players to cook delicious food while maintaining the highest standards of cleanliness for our guests. Thrive in a safe and support...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Concierge

    Front Desk Concierge

    Lucky Spot Barbershop • Snellville, GA, US
    [job_card.full_time]
    Lucky Spot Barbershop is the first African American Owned and Operated barbershop located in Walmart stores, worldwide.We are growing by leaps and bounds and we are in need of professional, serious...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Back of House Kitchen Team Member

    Back of House Kitchen Team Member

    Chick-fil-A Pike Street & 120 • Lawrenceville, GA, US
    [job_card.full_time]
    Working at Chick-fil-A Pike Street & 120 is more than a job - it's an opportunity for teamwork, leadership development, and overall growth in a positive, people-focused environment.We are l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Steak 'n Shake Cumming • Cumming, GA, US
    [job_card.full_time]
    Team Member – Steak ’n Shake- .More Than a Job – Be Part of the Steak ’n Shake Legacy .At Steak ’n Shake, being a Team Member means more than serving fresh b...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk & Greeter

    Front Desk & Greeter

    Waterslake Capital • Buford, GA, US
    [job_card.full_time]
    Front Desk / Greeter – Get Paid to Have Fun! .Looking for your first-ever job? Want to make some spending money?.If you're outgoing, full of energy, and love trampolines, Urban Air wants YOU! We’re...[show_more]
    [last_updated.last_updated_variable_days]
    Gym Associate

    Gym Associate

    Gold's Gym - Hamilton Mill Fitness, LLC • Dacula, GA, US
    [job_card.full_time]
    The Associate is responsible for.The Gym Associate will lead, direct and control the front desk with an emphasis on providing excellent customer service and member experience.Ensures all company po...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]