Remote Analytics Services Manager

A company is looking for a Manager of Analytics Services (Consumer Experience and Call Center) to lead a multidisciplinary analytics team focused on enhancing consumer and patient experience.

Key Responsibilities

Define consumer and patient experience analytic requirements and align strategies with enterprise goals

Design and implement scalable analytical solutions using Databricks, Power BI, and Tableau

Identify process enhancements to improve customer journey and call center performance while managing stakeholder engagement

Required Qualifications

Bachelor's Level Degree (Required)

5+ years of experience in the Clinical / Business Sectors (Required)

5+ years of experience in Healthcare (Required)

Proficiency with Agile frameworks, Databricks, Power BI, and Tableau preferred

Demonstrated experience in project management and quantitative research design