Department Manager

About the Role

As a Department Manager youll be the leader supporting and encouraging your whole team. By bringing everyone together youll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit helping you your team and H&M succeed. Ensuring an excellent operational & visual experience for your store customers & colleagues. Youll be aware of your stores strengths opportunities and competitors. Analyze and follow up on sales and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your departments strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout including transaction returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

Team & Development

Retail Operations / Visual & Commercial Execution

Qualifications : Who You Are

Why Youll Love Working at H&M

Additional Information :

Compensation :

EEOC Code : SLS

Pay Status : Non-Exempt Hourly

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.

Benefits :

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer : 25% Staff Discount - Medical Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.

Inclusion & Diversity :

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description :

At H&M our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal : to unleash your self-expression. As an H&M colleague youre encouraged to be yourself & more. Youll take on new responsibilities from day one learn skills for life and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging and we actively seek colleagues who share our commitment.

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Sales Experience,Food Service,Succession Planning,Management Experience,Materials Handling,Pricing,Conveyor Installation,Food Production Experience,Leadership Experience,P&L Management,Retail Management

Experience : years

Vacancy : 1