Customer Success Specialist

A company is looking for a Customer Success Specialist to manage customer requests and support internal teams.

Key Responsibilities

Manage customer communication and support internal teams by handling customer requests

Utilize ticketing software to track and resolve customer support issues

Provide inbound and outbound support to customers through phone and email

Required Qualifications

2+ years of customer support experience with ticketing responsibilities

1+ year of experience with Jira, Salesforce, or similar ticketing software

1+ year of inbound customer support phone experience

Associate degree or equivalent certifications in customer support or technical support preferred

Experience in digital marketing or related fields is a plus