Talent.com
Client Service Coordinator
Client Service CoordinatorBanfield Pet Hospital • Fresno, CA, US
Client Service Coordinator

Client Service Coordinator

Banfield Pet Hospital • Fresno, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks :

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles :

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications / Competencies :

  • Leadership : Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
  • Functional : Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

    • Capabilities and Experience (Can Do) :

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    • Attitudes (Will Do) :

  • Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    • Special Working Conditions :

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • The noise level in the work environment is moderately high.
  • Requires sufficient ambulatory skills in order to perform duties while at hospital.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

    • Experience, Education and / or Training :

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

    • We Are A Drug-Free, Smoke-Free, Equal Opportunity Employer.

    Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

    Pay Range : $16.16 - $20.66 Hourly

    The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

    Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

    Check out some of our "Meow-velous" benefits :

  • Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
  • Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future.
  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs) : At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
    • [job_alerts.create_a_job]

    Client Service Coordinator • Fresno, CA, US

    [internal_linking.similar_jobs]
    Client Services Associate

    Client Services Associate

    TradeJobsWorkforce • 93729 Fresno, CA, US
    [job_card.full_time]
    As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Services Specialist (49325)

    Client Services Specialist (49325)

    WestCare • Fresno, California, US
    [job_card.full_time]
    POSITION SUMMARY : This position will conduct Pre-Enrollment Screenings / Assessments with potential participants and will provide office support including answers to phone inquiries, filing, schedul...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Service Coordinator

    Client Service Coordinator

    Banfield • Fresno, California, US
    [job_card.full_time] +1
    If you are a current associate, you will need to apply through our internal career site.Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator S...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce • 93720 Fresno, CA, US
    [filters.remote]
    [job_card.full_time]
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Financial Services CSR

    Financial Services CSR

    Denham Resources • Fresno, California, US
    [job_card.full_time]
    Are you looking for a full time job with advancement potential in a beautiful office in North Fresno? Description -Troubleshoot client issues -Payroll setup and data entry -Reporting Requirements -...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Financial Services CSR I

    Financial Services CSR I

    Denham Resources • Fresno, California, United States
    [job_card.full_time]
    Are you looking for an entry level job with advancement potential? Our client is looking for a Customer Service person with payroll or data entry experience to start ASAP.This temp-to-hire opportun...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Lemoore, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Partner Services Coordinator

    Partner Services Coordinator

    VirtualVocations • Fresno, California, United States
    [job_card.full_time]
    A company is looking for a Partner Services Coordinator.Key Responsibilities Support Strategic Account Managers with daily sales needs and maintain client records in Salesforce Assist with new a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Contract Coordinator

    Contract Coordinator

    Astiva Health, Inc • Fresno, CA, United States
    [job_card.full_time]
    SUMMARY : The Contract Coordinator is responsible for assisting the Contracting and Legal Department for the coordination and review of all contracts. The Contract Coordinator is also responsible for...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Lemoore, California
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Coordinator

    Customer Service Coordinator

    OFI • Fresno, CA, US
    [job_card.full_time]
    We are a global leader in food & beverage ingredients.Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that w...[show_more]
    [last_updated.last_updated_variable_days]
    Portfolio management client care coordinator

    Portfolio management client care coordinator

    Randstad • Fresno, California, US
    [job_card.permanent]
    Supports manager / team as assigned by keeping he / she / them informed of activities impacting assigned group.Assists with scheduling, reports, agenda's, or other activities as required.Frequently inter...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Partnership Services Coordinator

    Partnership Services Coordinator

    AEG • Fresno, CA, United States
    [job_card.part_time] +1
    The Fresno Grizzlies, Single-A affiliate of the Colorado Rockies, bring exciting baseball and family fun to Chukchansi Park. Known for developing Major League talent and engaging community events, t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Success Coordinator

    Client Success Coordinator

    VirtualVocations • Fresno, California, United States
    [job_card.full_time]
    A company is looking for a Client Success Coordinator (Hybrid).Key Responsibilities Respond to prospective clients across various communication channels Guide agents through the application and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Relations Associate

    Client Relations Associate

    Westpeak Consultants • Clovis, CA, US
    [job_card.full_time]
    WestPeak Consultants is looking for a Client Relations Associate to become an essential part of our Fresno, CA team.In this role, you will be responsible for cultivating and maintaining strong prof...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Service Lead

    Client Service Lead

    4Creeks, Inc. • Fresno, California, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Fresno, Sacramento, San Luis Obispo.Monday - Thursday : 9 hours / Friday : 4 hours.Position Overview and Key Responsibilities : . The Client Service Lead (CSL) is a senior-level role responsible for lea...[show_more]
    [last_updated.last_updated_30]
    Patient Care Coordinator

    Patient Care Coordinator

    TradeJobsWorkForce • 93650 Fresno, CA, US
    [job_card.full_time]
    Patient Care Coordinator : Understands automobiles by studying characteristics, capabilities...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Hanford, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]