NOC Technician I

2) Experience with troubleshooting network and systems such as connectivity problems, hardware / software malfunctions, or performance degradation

3) Experience in a testing environment such as simulating network conditions, running diagnostic scripts or validating patches

2) 1-3 years customer service experience ideally working in a heavy call center environment and taking inbound calls at a fast pace.

• Description
• This role is hybrid Tues-Thurs on site and M / F remote in the Cary NC office.
• Shift time would start as 8 am - 5 pm with the flexibility in schedule to be able to work another shift if needed.

We are seeking a NOC Technician I to join the Network Operations team. The Network Operations team monitors and maintains all of the Companys U.S. Tower division assets supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I you will drive success with external customers through a sense of urgency prioritization and independent judgement in gathering and organizing relevant information.

Responsibilities - Open trouble tickets and perform initial triage provide break / fix action to resolve network issues. - Provide end-to-end support for issues within defined areas of responsibility and document / track incidents in ticketing system. - Respond to customer inquiries and problems respond to network activities including support of service level agreements. - Perform duties in accordance with documented methods of procedures and technical job aides.

• Initiate communications between internal groups vendors customers and third-party carriers and partners. - Provide feedback for the use of NOC management applications tools processes and procedures. - Open Notice to Airmen tickets NOTAMS via the E-NOTAM websites for outages that impact lighted towers. - Escalate outage events and / or impairments that are not resolved within prescribed timeframe.

Qualifications- Associate technical degree or equivalent work experience required. Bachelors degree preferred.- Experience in a centralized repair troubleshooting and testing environment required.- Between 1-3 years of customer service experience preferred.- Approximately 5 travel may be required in support of the positions responsibilities.- Strong written and oral communication skills including the ability to present ideas and suggestions clearly and effectively.- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.- Strong organizational skills ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

• Job Type & Location

This is a Contract to Hire position based out of Cary, NC.

• Pay and Benefits
• The pay range for this position is $18.91 - $18.91 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a hybrid position in Cary,NC.
• Application Deadline
• This position is anticipated to close on Dec 17, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.