Development Database Administrator

JOB DESCRIPTION

Development Database AdministratorLocation: New York, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Development Database Administrator (DBA) oversees and optimizes New York Common Pantry’s donor database (Raiser’s Edge NXT) to ensure the integrity, accuracy, and strategic use of fundraising data. This role is both technical and analytical, serving as the backbone of the Development team’s infrastructure. The DBA manages complex administration, reporting, and data analytics to inform fundraising strategy, strengthen donor relationships, and drive organizational growth.

The ideal candidate brings strong technical proficiency, a collaborative mindset, and a strategic understanding of how data informs philanthropic engagement and impact.

The Development Database Administrator will report to the Chief Development Officer at the 8 East 109th, New York, NY 10029 location. The position is full-time, exempt. This role has flexibility for hybrid work.

Responsibilities:

Database Management & Data Integrity:

• Serve as the organization’s primary Raiser’s Edge NXT administrator, managing system configuration, global settings, security permissions, and integrations.
• Ensure timely, accurate, and complete entry of all constituent, gift, and pledge information.
  Develop and enforce data standards, coding conventions, and audit processes to maintain database integrity.
• Manage routine data hygiene projects, including de-duplication, address verification, and NCOA updates, and troubleshoot data issues that may impact data quality.
• Partner with Finance to conduct monthly and year-end reconciliations of gifts and pledges, ensuring alignment across departments.
• Evaluate and implement database enhancements and integrations (e.g., online giving, event registration, or marketing tools).
• Create and maintain data fields, attributes, and coding structures to support fundraising activities.
• Ensure secure access and permissions management so that staff can safely and appropriately view, edit, and manage sensitive data in accordance with best practices.

Reporting, Analytics & Insights:

• Design and manage advanced reports, dashboards, and analytics that support strategic decision-making across fundraising programs, including major gifts, institutional giving, and planned giving programs.

• Track key performance indicators (KPIs), including donor retention, pipeline movement, fundraising activity, and revenue progress.

• Provide actionable insights into giving trends, donor segmentation, and portfolio performance to guide fundraising strategies.

• Support moves management and portfolio development, including creating tools to track engagement, solicitations, and stewardship.

Training, Documentation & User Support:

• Develop and deliver training, documentation, and SOPs to ensure staff consistency and efficiency in data entry and reporting.

• Provide user support and act as liaison between Development, IT, and external vendors.

• Promote a culture of data-informed decision-making across the Development team.

Strategic & Project Leadership:

• Lead or assist in database projects, including upgrades, integrations, and process automations.

• Collaborate with Development leadership to analyze and forecast revenue, identify trends, and optimize donor engagement strategies.

• Contribute to the design and evaluation of new fundraising initiatives and campaigns by providing data modeling and segmentation support.

• Maintain familiarity with data privacy, confidentiality, and compliance requirements related to donor information.

Qualifications:

• A Bachelor’s degree in data management, nonprofit administration, business, or a related field.

• A minimum of 5 years of experience in managing a fundraising CRM (Raiser’s Edge NXT strongly preferred) in a complex nonprofit environment.

• Commitment to helping the communities in need and NYCP’s work and mission.

• Proven track record of data analysis and reporting in support of fundraising goals.

• Experienced in collaborating with Finance, IT, and Development teams on reconciliations and system integrations.

• Advanced knowledge of Raiser’s Edge NXT (queries, dashboards, exports, workflows).

• Proficiency with Excel, including pivot tables, lookups, and formula-based reporting.

• Professional analytical, critical-thinking, and project management skills.

• Attention to detail and organizational discipline.

• Professional written and verbal communication skills.

• Commitment to confidentiality, ethical standards, and data integrity.

• Ability to train and mentor team members with varying levels of technical skill.

• Multi-task and work in a highly trafficked area.

• Comfortable working with diverse populations.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $75,000 – $100,000, commensurate with experience

Benefits:

• Paid Holidays

• Paid Time Off, including Vacation, Personal, and Sick

• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance

• Limited Purpose and dependent care FSA

• 403(b) Retirement Account

• Employer-Paid Life Insurance and Long-Term Disability

• Voluntary Life Insurance

• Voluntary Pet Insurance

• Pre-tax Transit Benefits