Service Desk ManagerVirtualVocations • Honolulu, Hawaii, United States

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Service Desk Manager

VirtualVocations • Honolulu, Hawaii, United States

[job_card.variable_days_ago]

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[job_card.full_time]

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A company is looking for a Service Desk Manager to oversee IT service delivery and performance in a healthcare environment.

Key Responsibilities

Manage end-to-end Service Desk operations, ensuring effective communication and resolution of issues

Lead service reviews and define performance metrics to drive continuous improvement

Collaborate with teams to ensure operational readiness and support for services, while identifying risks and recommending improvements

Required Qualifications

Bachelor's degree required

ITIL v4 certification is required

Proven experience in IT service delivery within an ITSM framework

Hands-on expertise with ITSM platforms and reporting tools

Strong leadership and collaboration skills across IT teams

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