Customer Service Representative

Customer Service Representative

Pay Rate: $18.00 per hour

Hours: 8:00am - 4:30pm

Location: Akron, OH

Key Responsibilities:

• Prepares documents, such as work orders, bills of lading, and shipping orders, Inbound /Outbound Manifests.
• Examines records, such as manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments.
• Maintains correspondences with customers, including receipts, and invoices (if required). Documents all correspondences.
• Provides assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse.
• Records shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.
• Works with other representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
• Resolves issues related to overages, shortages, and damages.
• Schedules appointments.

Key Requirements:

• High school diploma or GED
• 2+ years experience working in a warehousing or equivalent environment, preferred.
• Good organizational and communication skills
• Familiar with Microsoft Office Programs, preferred.
• Basic computer skills required.
• Prior data entry experience.
• Ability to lift up to 10 pounds.
• Ability to learn quickly works reliably and accurately and performs well with the site team.

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Compensation / Pay Rate (Up to): $18.00 - $18.00