Senior Technical Writer

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Senior Technical Writer

role at

Global Payments Inc.

TouchNet, a Global Payments Company, is seeking a highly-organized, goal-oriented Technical Writer to join our Technical Writing Team. In this position, you will work as part of the Technical Documentation team to create and maintain documentation that efficiently and effectively transfers knowledge to relevant audiences. The Technical Writer applies technical writing best practices to design, test, and refine documentation that supports our products and internal processes. As part of the Technical Documentation team, this position plays an important role in improving external customer experience by providing clear, easy-to-understand materials to help users set up and use our products and services.

Key Responsibilities

Deliver high-quality documentation in a variety of media; documentation includes :

Product manuals

Company policies and compliance documents

Online help articles

Customer bulletins

Client Community updates

Product Data Sheets

Conform to departmental style guidelines and ensure documentation meets the needs of the business and the audience

Adhere to departmental processes for the development, management, and control of documentation

Manage Client Community pages to ensure that documentation is accurate, up to date, and relevant

Work closely with the Product Management team and Product Development teams to stay up to date on current software requirements

Work with other departments to acquire and disseminate information in a timely manner

Adapt to changing business needs and industry practices to ensure that TouchNet documentation always meets the needs of the business and the audience

Research, analyze, organize, design, and develop the presentation of technical information

Edit documentation and other information products for non-documentation colleagues

Pursue job / career-related learning outside of the scope of assigned tasks, for example, classes, reading

All other duties as assigned

Qualifications

Degree in Computing, Technical Writing, Communications, or related field, or equivalent industry experience

Good understanding of the documentation lifecycle

Structured approach to documentation planning and design

Familiarity with common web technologies

High level of writing proficiency

Ability to analyze and organize complex material

Adapt easily to new technologies, methodologies, and writing techniques; advocates for change when necessary

Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines

High level of competence with MS Office and the Google suite

Excellent oral and written communication skills

Competent with HTML, CSS, and XML

Familiarity with Salesforce is a plus

Experience with technical writing tools such as Adobe Acrobat, Madcap Flare, Document Management Systems, Content Management Systems and Wikis is a plus

Experience in a software development or payment industry environment is a plus

Experience writing for an international audience is a plus

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at :

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Financial Services and IT Services and IT Consulting

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