Desktop Project TechsF2OnSite • Baltimore

Desktop Project Techs

F2OnSite • Baltimore

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[job_card.full_time]

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Onsite Desktop Project Tech

Deskside Support

Excellent customer service skills
Ability to communicate technical information to end users and technical staff
Knowledgeable of Autopilot deployment process and Intune device management
Will be tasked to assist users with inital device setup
Unboxing and pre-provisioning via Autopilot Guide user through first logon Pre-packaged application installs via Company Portal Printer and network resource access Basic app and OS settings
Must be able to complete basic troubleshooting steps
Provisioning failures App installation issues Logon issues
Will Collaborate with technical staff to refine device deployment process
Collects detailed error information for further troubleshooting Documents user feedback and passes it on to technical team Validate changes to deployment process have desired effect

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