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Program Manager
Program ManagerAstreya • Fort Worth, TX, US
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Program Manager

Program Manager

Astreya • Fort Worth, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

GCP Capacity Manager

This role requires attention to detail in the following areas :

  • Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.
  • Resolve outstanding quota / capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).
  • Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.
  • Resolve GCP capacity support escalations in coordination with frontline Support teams.
  • Process feedback from account teams to ensure the Large Deals opportunity engagement is current across all systems.
  • Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.
  • Prepare weekly performance metrics for review.
  • Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.
  • Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.
  • Contribute to a regional handover process and set reminders for weekly team tasks.
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Program Manager • Fort Worth, TX, US

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