Customer Service Manager

Customer Service Manager

Location: Fort Worth, TX
Employment Type: Full-Time
Compensation: $70,000–$80,000 annually + bonus incentives

Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.

What You’ll Do

• Lead daily operations of a high-volume mental health clinic
• Coach, develop, and hold teams accountable to service and performance standards
• Ensure patient experiences are welcoming, efficient, and professional
• Oversee scheduling, patient flow, and clinic workflow
• Monitor and improve KPIs related to volume, efficiency, and experience

What We’re Looking For

• 10+ years of management experience managing 30+ employees
• Proven ability to manage KPIs and have direct performance conversations
• Strong communication skills with both people and data
• Ability to lead confidently in a fast-paced, growth-oriented setting

Nice to Have

• Experience in healthcare, behavioral health, hospitality, or service leadership
• Customer experience or relationship-based sales background
• Experience leading teams through growth or change

Pay & Benefits

• $70,000–$80,000 annually + bonus incentives
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays

About Serenity Healthcare

Serenity Healthcare provides advanced, evidence-based mental health treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked.

Serenity Healthcare is an Equal Opportunity Employer.