BPO Customer Care Associate

Bpo Customer Care Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Associate to join our team. The role involves providing customer care to Life Insurance policyholders, agents, and other customers.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

The required schedule availability for this position is Monday-Friday 7 : 00 am to 7 : 00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.

Basic Qualifications :

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum high school diploma or GED.
• Spanish bilingual

Responsibilities :

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must pass drug screen.

Must pass a background check with education check and employment verification check.

Remote Working and Technology Requirements :

To work remote, individuals must meet all the established remote requirements including those pertaining to a home workspace and related technology.

Technology :

Technical Performance and Issue Tracking :

Remote Workspace :

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

About NTT DATA :

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.