Library Monitor

GENERAL SUMMARY

The Library Monitor is an essential position within the library environment, ensuring smooth and efficient operations while encouraging a welcoming atmosphere for patrons. Library Monitors interact with students, faculty, staff, and community members and respond to their needs. Library Monitors provide customer service, answer questions, check out books and other materials, and perform technical and administrative tasks. They must also enforce library policies within their own peer group and adhere to library rules and regulations.

ESSENTIAL JOB FUNCTIONS*

• Provide prompt, calm, courteous, and welcoming customer service to patrons (students, faculty & staff) at the Lending Services Desk
• Perform circulation (checking items in and out) and related tasks
• Participate in the handling of reserves, including accepting items for reserve and discharging items from reserve
• Perform reserve item shelf-reading
• Provide basic technical assistance on the use of copiers, printers, computers, the internet, and software
• Provide basic technical assistance on the use of internet-based library resources, including the library website, the library catalog, and online resources
• Perform administrative duties, such as answering the phone, taking messages, sorting mail, and directing patron inquiries to the correct area
• Adhere to all library, college, state, and federal policies, including the Family Educational Rights and Privacy Act (FERPA) & American Library Association’s Library Bill of Rights
• Other duties as assigned

COMPETENCIES

• Strong attention to detail and accuracy.
• Computer proficiency with Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Customer satisfaction orientation takes the initiative to identify and resolve problems.
• Effective time management; able to organize and manage multiple priorities with interruptions.
• Strong team player.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High School Diploma or equivalent required; Associate degree strongly preferred.