Bilingual Intake Specialist

$27.87 - 32.05 / Hr.

$3,000 Sign-on Bonus!

Schedule : Monday - Friday; 8 : 00 am - 4 : 30 pm

Position located in Rogers Park, Chicago IL

The Bilingual Intake Specialist is responsible for screening applicants for services and making appropriate determinations regarding what internal / external resources the client should be linked with from the point of intake to promote optimal functionality. The Intake Specialist markets the organization's services and forms relationships with external providers, applicants for service, and other referral sources. The Intake Specialist will provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse / addiction disorders utilizing a harm reduction approach.

Responsibilities

• Provide coverage for Intake Open Access across the organization and in the community
• Educate applicants about mental illness; and communicate expectations regarding the intake process, eligibility for services, and organization services provided
• Complete client's intake paperwork; i.e. application for services, consent for treatment, etc.
• Assess client's personal, medical, emotional, social, and environmental situation through home, community, and office visits in English and Spanish.
• Coordinate the establishment of an individual recovery plan with the client, client's support system, and other care providers in English and Spanish.
• Conduct intakes and mental health assessments in English and Spanish to determine services, appropriateness of service, and level of care needed. Document all client encounters in tracking systems.
• Ensure completion of authorization for services. Communicate with managed care organizations to retrieve authorizations for client services.
• Conduct nursing home, hospital and community intakes as scheduled and communicate updates to departments. Make necessary adjustments to ensure scheduling and completion of nursing home / community intakes as directed.
• Work with Supervisor to comply with expectations of various funding sources
• Market organization services and works closely with community partners
• Advocate on client's behalf and empower clients to advocate on behalf of themselves when appropriate
• Provide on-call coverage and immediate crisis intervention as needed
• Communicate effectively with the team for purposes of consultation and information sharing
• Complete all documentation in a timely and thorough manner
• Perform other job-related duties and / or projects as assigned.

Qualifications

Benefits

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.