Plumbing & HVAC Service Manager

Breakthrough Service is seeking an experienced and highly qualified Plumbing/HVAC Service Manager. The Service Manager needs to have outstanding communication skills with a great desire to be part of a best-in-class leadership team that is responsible for managing, developing and executing the strategic vision for our front range plumbing and HVAC market. This individual will help grow the market by training new service technicians, efficiently managing projects, and managing scheduling/dispatching. This individual will maintain a sense of urgency, responsibility and resourcefulness with a safety-first expectation to support and direct all front range services.

Responsibilities:

• Manage the Service P/L.
• Forecast staffing requirements.
• Communicate company direction, set expectations and hold team accountable for results.
• Provide leadership, build a collaborative team and reward accomplishment of the team.
• Effectively prioritize customer calls and manage dispatch accordingly.
• Maintain communication with customers and ensure their expectations are met.
• Develop and maintain long-term relationships with customers and subcontractors.
• Resolve issues or problems that impact customer satisfaction.
• Manage the use of Service Titan for maximum efficiency.
• Supervise and train the Service Technicians.
• Oversee the procurement of parts and supplies.
• Assist in the timely resolution of customer issues or complex technical problems confronted by the technicians.
• Manage and maintain fleet, parts and materials inventory, and resolve discrepancies or problems in a timely manner.
• Interview, select, hire, and oversee onboarding of dispatchers, team leads and technicians.
• Use metrics to drive accountability and performance.
• Maintain existing company processes along with develop and implement others as necessary tied to efficiency, accuracy and profitability.
• Ensure use of PPE and the application of safe behavior, including driving, by all employees.
• Hands on approach to ensure crews are completing quality installations.
• Resolve invoice disputes with customers as needed and advise management/leadership on a timely basis if issues cannot be resolved.

Qualifications:

• 10 + years of experience in the Plumbing/HVAC service industry or a related industry, previous managerial experience.
• Knowledge of Plumbing and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Proficiency in understanding and managing P&L.
• Demonstrated business acumen.
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi-task.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Superior organizational and time management skills
• Ability to define problems/weaknesses, collect data, establish facts, and draw conclusions.
• Experience with Microsoft Office Suite – Word, Outlook, and Excel
• Experience with Service Titan software.

Certificates, Licenses, Registrations (Preferred):

• Master Plumber License, Supervisor HVAC License, Boiler License.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Weekly Pay
• Bonus opportunities

**This role features an all-inclusive compensation structure, combining a strong base salary with bonus potential.**