Talent.com
Director, IT (Telecom) - REMOTE
Director, IT (Telecom) - REMOTEGeorgia Staffing • Savannah, GA, US
[error_messages.no_longer_accepting]
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Georgia Staffing • Savannah, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

    [job_alerts.create_a_job]

    Director It • Savannah, GA, US

    [internal_linking.related_jobs]
    IT Professional

    IT Professional

    U.S. Navy • Savannah, GA, United States
    [job_card.full_time]
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Engineering

    Director of Engineering

    Marriott • Savannah, GA, US
    [job_card.full_time]
    Additional Information : This hotel is owned and operated by an independent franchisee, Makeready.The franchisee is a separate company and a separate employer from Marriott International, Inc.The fr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    U.S. Navy • Savannah, GA, United States
    [job_card.full_time]
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Property Director

    Property Director

    Allied Resources Technical Consultants • Savannah, GA, US
    [job_card.full_time]
    Operations Director | Allied Resources Technical Consultants.Allied Resources is seeking an Operations Director to provide strategic leadership and oversight of property operations, ensuring except...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Telecom Operator PRN

    Telecom Operator PRN

    Georgia Staffing • Savannah, GA, US
    [job_card.full_time]
    Do you have the PRN career opportunities as a Telecom Operator PRN you want with your current employer? We have an exciting opportunity for you to join Memorial Health University Medical Center whi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, VECTR Center & Military Outreach

    Director, VECTR Center & Military Outreach

    Georgia • Savannah, GA, US
    [job_card.full_time]
    Director Of Veterans Education Career Transition Resource (VECTR) Center And Military Outreach.Savannah Technical College is seeking a Director of the Veterans Education Career Transition Resource ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Regional Director | Mobile Crisis

    Regional Director | Mobile Crisis

    Benchmark Human Services • Savannah, GA, US
    [job_card.full_time]
    In 2025, Benchmark Human Services celebrates.Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE –...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Rooms

    Director of Rooms

    Recess Hotels • Savannah, GA, United States
    [job_card.full_time]
    Recess is where the everyday takes a break.Launching in the Fall of 2026,.Savannah’s storied Manger Building into a new kind of lifestyle hotel and clubhouse. With 221 rooms—including suites and bun...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Tax Managed Services

    Director, Tax Managed Services

    IQ-EQ • Garden City, Georgia, USA
    [job_card.full_time]
    We are seeking an accomplished Director to join our Tax Managed services team.This individual will play a strategic leadership role in serving private equity and alternative investment clients.The ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Analyst, Network Strategy, Pricing & Analytics - REMOTE

    Senior Analyst, Network Strategy, Pricing & Analytics - REMOTE

    Molina Healthcare • Savannah, GA, United States
    [filters.remote]
    [job_card.full_time]
    Analyst, Network Strategy, Pricing & Analytics guides the investment of our network partners through contract valuation and analysis to ensure access to quality healthcare services for people recei...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Analyst, Network Strategy, Pricing & Analytics (VBC) - REMOTE

    Senior Analyst, Network Strategy, Pricing & Analytics (VBC) - REMOTE

    Molina Healthcare • Savannah, GA, United States
    [filters.remote]
    [job_card.full_time]
    Analyst, Network Strategy, Pricing & Analytics guides the investment of our network partners through contract valuation and analysis to ensure access to quality healthcare services for people recei...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DIRECTOR OF SALES - WTOC

    DIRECTOR OF SALES - WTOC

    Gray Television • Savannah, GA, US
    [job_card.full_time]
    Gray Media, or Gray, is a multimedia company headquartered in Atlanta, Georgia, formally known as Gray Television, Inc.The company is the nation's largest owner of top-rated local television statio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director Infection Prevention

    Director Infection Prevention

    Staffing • Savannah, GA, US
    [job_card.permanent]
    Location : Savannah, GA 31404 Duration : Direct Hire Shift : Day Shift / Mon Fri Salary Estimate : $100,000 - $105,000.The Director Infection Prevention is responsible for the effective development, imp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Nursing Emergency, Critical Care, and Inpatient Units

    Director of Nursing Emergency, Critical Care, and Inpatient Units

    CommonSpirit Health • Garden City, Georgia, USA
    [job_card.full_time]
    Catherine Hospital located in Garden City Kansas was founded by two pioneering physicians and the Dominican Sisters.They created and maintained the spirit that has enabled St.Catherine Hospital emp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Engineering

    Director of Engineering

    Marriott Hotels Resorts • Savannah, Georgia, USA
    [job_card.full_time]
    This hotel is owned and operated by an independent franchisee Makeready.The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Engineering

    Director of Engineering

    Kessler Collection • Savannah, GA, US
    [job_card.full_time]
    An inspiring career awaits you at The Kessler Collection, a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. Our mission of inspiring places, intuitive ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Manager

    IT Manager

    TEKsystems • Savannah, GA, United States
    [job_card.permanent]
    Position Overview • As an IT Manager, you will oversee the organization's information technology operations, ensuring reliability, security, and performance across all systems, infrastructure, and t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Account Manager, Hospitality (Remote •)

    Sr. Account Manager, Hospitality (Remote •)

    Office Depot • Savannah, GA, US
    [filters.remote]
    [job_card.full_time]
    Account Manager, Hospitality position at ODP Business Solutions has two primary objectives : driving new business growth and increasing account penetration within the hospitality sector.Specifically...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]