Manager of Information Technology Service Desk

Manager of Information Technology Service Desk

Hiring Range $105,601.60 to $144,317.33
Pay Range $105,601.60 to $163,675.20

Summary of Job Responsibilities:

The Southcentral Foundation (SCF) Manager of IT Service Desk is responsible for overseeing day-to-day operations of support services while maintaining a high level of customer satisfaction, resolving technical issues promptly, and optimizing team performance. The Manager of IT Service Desk will collaborate with other IT teams, manage escalations, and ensure that incidents and requests are resolved efficiently.

This position requires a proactive approach to problem-solving, a commitment to process improvement, and the ability to adapt to a fast-paced environment. Ability to communicate effectively with both technical and non-technical stakeholders is essential.

Qualifications:

SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF’s vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services:

1. Bachelor’s degree in Information Technology, Computer Science or related field; OR equivalent combination of.

2. Five (5) years of experience in IT support operations in high-traffic environments or complex IT infrastructures.

3. Two (2) years in a supervisor role; experience in leading support teams and supervising service desk operations OR demonstrated proficiency as a Service Desk Supervisor at SCF.

Native Preference:

Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference.

Employee Health Requirements:

Compliance with our Employee Health procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19.