Customer Service Supply Chain Manager

Overall responsibility for managing and improving supply chain processes and data flow between Edgewell Personal Care and their area of accountability. Drives change not only within their customer(s) but across Edgewell’s Supply Chain function by building integrated relationships and linkages within the organization and aligning with business processes. Determines Cost to Serve feasibility (financial, IT and business process) impacts through the analyses and coordination of process improvements. The SCM manages the implementation of selected supply chain and cross-functional process improvements such as lean initiatives. Manages a team of Customer Service colleagues assigned to various functions holding colleagues accountable. Supports the Organizational goals and Customer Metrics.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Enhance colleague development and enrichment for succession planning and organizational effectiveness.
• Oversee the development and coaching of new upcoming “Supply Chain Managers”.
• Drive Proactive Collaboration/ Partnership integration with Customers.
• Creates and oversees supply chain strategies and account plans for the key strategic accounts as well as total account base.
• Utilizes Analytics to determine feasibility impacts of supply chain improvements and/or opportunities.
• Use toolbox (Lean, Analyses, and Customer Systems) to improve supply chain efficiency for top customers within channel.
• Collaborate with peers to develop key initiatives or link projects across channels.
• Represents Customer Service Organization with Channel ownership.
• Oversees the implementation of selected supply chain process improvements.
• Assess, document, and monitor how Edgewell’s supply chain processes and the customer’s supply chain processes function, align, and link together. Resolve major/systemic supply chain issues affecting order management and the customer's supply chain performance/Vendor Performance Measurement Systems results
• Responsible for leading, training, and coaching Customer Service colleagues including salary administration, formal reviews, and succession planning.
• Effectively manages team to meet or exceed customer’s supply chain objectives. Leads team in projects improving customer service.
• Participates in benchmark and best practices supply chain information and internalizes for use within Edgewell

Works with:

• Sales / Commercial Team
• CPFR Manager/Team
• Information Technology
• Finance
• Distribution/Logistics
• Demand and Supply Planning
• External Customers & Share Groups

MINIMUM REQUIREMENTS

• Bachelor’s degree and 2 years Customer Service or related experience or 10 years Customer Service or related experience; Supply Chain Certification (preferred)
• Strong interpersonal and business communication skills – both written and verbal
• Strong results focus and goal achievement skills
• Ability to work in a team environment and solve problems
• Strong analytical, organizational, planning skills, and project management skills
• Supervisory experience
• Knowledge of order management, reporting, and pricing and invoicing applications. (preferred)
• MS Office products. Flow-charting (preferred)
• Team building, facilitation, coaching and conflict resolution skills

The salary range for this position is $96,000 - $144,000. The actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.

#LI-AC1