Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$16 - $17 hourly

Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• High school graduate, GED recipient, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

About Company

Embassy Suites Tucson Paloma Village is located at Skyline and Campbell.